Winfred M.

My name is Winnie, and I’m a highly experienced and compassionate support worker with over 17 years of experience in the care sector, including two years of live-in care experience. I specialise in mental health recovery, elderly care, supported living, hospital recovery care, and palliative and end-of-life support. My approach is always person-centred, and I pride myself on building strong, trusting relationships with the people I support, their families, and the wider multidisciplinary teams I work alongside. Throughout my career, I have supported people with a wide range of complex care needs and conditions. During my time working in supported living, I supported clients living with bipolar disorder, mood swings, schizophrenia, and dementia. I have extensive experience supporting individuals with dementia, hospital recovery and rehabilitation, stroke recovery, and end-of-life and palliative care. I understand the importance of providing not only practical support, but also reassurance, companionship, patience, and emotional encouragement during what can often be challenging periods in a person’s life. I have developed a wide range of practical care skills, including personal care, medication administration, PEG feeding, colostomy and catheter care, incontinence management, and supporting individuals with stomach bags (colostomies). I am also experienced in managing sleep apnoea face masks, monitoring oxygen levels, charging and managing oxygen cannulas, and supporting individuals with complex health needs safely and respectfully. I am confident in recognising changes in a person’s condition and communicating appropriately with families, carers, and healthcare professionals. I also have extensive experience supporting people with their daily routines and activities, including washing and dressing, meal preparation, medication, mobility, appointments, household tasks, emotional wellbeing, and maintaining independence. I always encourage the people I support to remain as active and independent as possible, while ensuring their safety, dignity, and comfort are maintained. Community involvement is also very important to me. I believe that care is about much more than meeting someone’s physical needs—it is about supporting them to continue enjoying the things that matter to them. For example, if someone enjoys going to church, I see this as a wonderful opportunity to support them to attend regularly, remain connected with their faith and community, and enjoy meaningful time outside the home. I enjoy helping the people I support get out into the community, whether that is attending church, going for walks, shopping, meeting friends and family, attending appointments, or simply enjoying activities they love. I’ve also had the opportunity to lead teams, manage complex cases, and support colleagues through staff training and mentorship. I’m comfortable managing diaries, maintaining detailed records, completing risk assessments, creating tailored care plans, and liaising with healthcare professionals to ensure the best possible outcomes for the people I support. I am also confident using Microsoft Office tools, including Word, Excel, and PowerPoint, to remain organised and efficient. What truly sets me apart is my warm and giving nature. I’m patient, understanding, and always approach my work with kindness and respect. I genuinely love what I do, and that passion comes through in everything - from my cheerful and positive attitude to the way I handle challenging situations with empathy, dignity, and grace. I hold an NVQ Level 3 qualification as well as a degree in Public Health. Being in this profession isn’t just a job for me - it’s a calling. I’m naturally outgoing, happy, and deeply caring, and I bring that energy into every home and every life I have the privilege to support. My goal is always to help the people I care for feel safe, valued, respected, and empowered to live as independently and meaningfully as possible.