Our Services

Regulated care is available nationwide for clients booking more than 20 hours a week for hourly care and 3 days a week for live-in care. A regulated service is also only available if all carers are provided through hometouch due to the supervision requirements. Companionship type levels of care cannot be regulated.

The hometouch clinical team will assess the care needs of a care recipient, create a care plan and work to find a carer that can meet the needs of the care plan. The hometouch clinical team will then oversee the care delivery, working with the carer to ensure the care standards are maintained. Regular in-person supervision and monitoring visits will be conducted to track that care delivery meets the continuing needs of the client. Your carer(s) will update the care journal system daily, providing you updates on care delivery, while our clinical team will also monitor journal entries to detect any changes to a care recipient condition. Access to the carer messaging system. Your care manager is also on hand to create the care contracts for you, accurately recording care sessions that are delivered. They are also on hand to assist with any issue you may have through the lifetime of your contract.

As hometouch manages the complete delivery of regulated care, all carers must be sourced from hometouch. We will be unable to offer a regulated service if you are working with carers from another provider or employing carers privately. Regulated CQC live in care is only applicable for personal care, we will be unable to offer a regulated service if the level of care required is only ‘companionship’. hometouch carers are still self-employed under the regulated model, we will make the best matches for you based on our understanding of the care requirements but cannot guarantee a particular carer. This also applies to periods of cover and absence.

Yes, in the even of an unplanned absence we will endeavour find a similarly skilled carer as soon as we can.

Yes, this is possible depending on how your needs change of over time. If for example, a loved one was discharged from hospital following a fall, a managed CQC live in care service may be suitable for the first few weeks. Once more settled, the introductory model with one dedicated carer could be appropriate for your needs.

You can choose your carer and have complete control over which carer provides the care. We provide the tools for you to manage this relationship. You can be assured that the carer has been thoroughly vetted, is well paid and is motivated to provide the best care to you or your loved one

The introductory model of care works best when you are comfortable managing your loved one’s care. Due to introductory regulations, hometouch cannot be involved in the management of introductory care. If you require more assistance managing rotas, have complex needs, or want more clinical oversight from our in house team, we would recommend our regulated service. hometouch does not manage introductory care directly.

While hometouch will not manage the care directly we are here to support the delivery of care. You will have access to our database of checked carers allowing you to select the carer you believe is the best match for your needs. You will be able to communicate with carers across our secure carer messaging system, providing an auditable record of communication between carers and clients. You can create care contracts directly with carers, identifying care sessions required and only paying for those sessions. You will only be charged for care sessions that have been accounted for in the care scheduler. You will have access to the hometouch care journal, allowing you to see the carer recorded actions and outcomes of each care session. Our team of care managers is also on hand to offer support, including using our systems to manage your care. Please note that they can only advise rather than make recommendations.

hometouch cannot be involved in the management of introductory care. homtouch cannot maintain a rota of introductory carers for a client. Clients will need to inform hometouch of any carer absence and then we can help find a replacement carer if required. hometouch cannot remove or replace a carer without client guidance. hometouch can only ever act under the authority of the client and within our introductory care terms and conditions. hometouch cannot provide emergency cover in the case of unforeseen carer absence. Our team can assist in finding an alternative carer as quickly as possible, but we cannot guarantee a seamless transition. hometouch cannot be liable for any disagreement between carers and clients. Our team are here to assist with disputes, but we can only support if we are informed at the time. If we are not informed until after an event we will adhere to our introductory care terms and conditions.

We will endeavour to find a replacement as soon as we can.