Elderly person receiving live-in dementia care at home

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About Hometouch

Founded by Doctor James Matthew Wilson, an NHS psychiatrist specialising in dementia, Hometouch supports families through their unique care journey, providing clinical expertise and peace of mind when it matters most.

We match your loved one with a carer who understands both their medical needs and personality. Every care plan is created and reviewed by our clinical team, ensuring support that adapts as needs change. Our approach helps people living with dementia maintain independence and dignity in familiar surroundings, while giving families the confidence to make informed care decisions.

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Two ways we support families

We offer two ways to arrange care for your family.

Regulated care service

This includes full clinical oversight from our nursing team. We create personalised care plans, provide ongoing support from dementia care specialists, and manage every aspect of care.

Introductory care service

Helps you find and employ a carer directly. We support you through matching and vetting, but you arrange care independently.

We'll help you understand which approach suits your situation.

Why families choose Hometouch

Doctor-founded expertise

Our clinical team creates every care plan. Regular oversight means care adapts as dementia progresses.

Personalised carer matching

We find a carer who clicks with your loved one. You'll review 2–3 profiles and choose the right fit.

Specialist dementia training

Every carer receives comprehensive dementia training from our clinical team.

Fully managed service

We handle care coordination 24/7, giving you peace of mind and reducing family stress.

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"I founded Hometouch after seeing too many people admitted to hospital for issues that could have been prevented with the right support at home."

- Doctor James Matthew Wilson, Founder & Clinical Director

Since then, we've supported thousands of families across the UK. Led by Dr Jamie Wilson, Dimple Chandarana (Head of Clinical Governance) and Charlotte Jackson (Clinical Manager), our clinical team ensures every care plan meets medical standards.

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Awards & accreditations

Home Care Awards 2024

Winner — Best for Live-in Care Expertise

Care Quality Commission

Rated 'Good' by the CQC

Home Care Awards 2024

High Commendation — Mental Health & Dementia Expertise

What families say

"Hometouch provided a live carer for the last 18 months of my aunt's life. She died 4 days short of her 101st birthday, and I would honestly say that the contribution of the Hometouch carers was a significant input to the happiness of the later days of her life. They were professional, caring, and engaged, and I'm grateful and glad that we decided to go with Hometouch."

John Bulford

"Absolutely wonderful people. Went above and beyond to provide advice around getting my grandmother home safely, with very detailed guidance on every detail and step needed to be taken. Cannot thank you enough for the time you took to help."

Marina

"Hometouch was very helpful, right from the first phone enquiry. The Care Account team and later the Care Team were friendly and gave good advice. The price structure is transparent. The actual live-in carer was excellent. I could not have had a better person looking after my Dad, she was full of kindness and friendship, and willing to do anything to help and improve his quality of life."

Heather Wexham

"They were super efficient and quick to match my requirements with a lovely carer, Sofia, who provided an excellent level of care to my mother. Very happy with the service provided and would highly recommend."

Sarah Clark