There are two ways to manage the provision of care to someone who is in need of support from a carer. These are called Regulated and Introductory.
Our introductory service helps you find the best carer and gives you full control, affordability and flexibility.
If your care needs are complex, or if you would prefer a fully managed service, regulated by the CQC, then our regulated CQC live-in care service will give you total peace of mind.
All of the benefits of introductory care plus:
Finding that perfect live-in carer can be a daunting task. Here’s where Hometouch comes in. We will help you find the ideal carer for your loved one. Whether you’re in Worcester, Bromsgrove, Redditch or Kidderminster, we can provide live in care across Worcestershire.
To find the home carer for your family member in Worcestershire, please get in touch with a Hometouch Care Advisor today. They will provide you with all the help and information regarding our home care services.
At Hometouch, we understand better than anyone that live-in care has to be tailored perfectly to an individuals’ needs. This is why we handpick all our carers, ensuring they have all the qualifications and training required to provide the best possible home care and assistance.
On top of that, thanks to our unique carer matching system, you’ll be able to get your loved one the ideal carer. We’ll ask you to provide us with all the information regarding your family member’s preferences and care requirements. Then, based on your answer, we’ll suggest a curated selection of our top home carers.
You’ll then be able to speak with all of them and find the perfect match. You’ll also be able to tailor the care plan depending on your loved one’s individual health and care needs, be it standard companionship care or more clinically complex support.
At Hometouch, we’re proud of our dementia care service. That’s mostly because we were founded by Dr Jamie Wilson, who’s a former NHS dementia specialist. Thanks to his expertise, and that of our clinical team and carers, we can provide people with dementia home care of the highest quality. This helps them live happily, safely, and with dignity in the comfort of their own homes.
Both our customers and industry bodies rate us highly. Our live in care service is rated as ‘Good’ by the CQC and we have a 5 star rating on Trustpilot. So, you can rely on us for a quality service.
Our prices start from £1250 a week for live-in companionship care in Worcestershire, and we also offer packages for more complex medical needs. Whatever your loved one’s care needs, companionship or clinical support, we’ll find out their interests, preferences and requirements and match them with an exceptional carer. Get in touch with a Hometouch Care Advisor to find out how we can help.
Essentially, live-in care refers to a service where a carer lives with the person requiring support in their own home. This way, they can provide round-the-clock and personalised care. This is especially beneficial for people with dementia, who can become confused and distressed when in unfamiliar surroundings of a care home.
The most significant benefit of live-in care is that your loved one will be able to carry on with their daily routine and continue doing things they love, be it going for a walk in the park or spending a night solving jigsaw puzzles.
What’s more, because a personal carer stays on-site, such services are usually cheaper than a stay in a care home. However, it might depend on the complexity of care and individual needs. We recommend looking at our page on understanding the cost of care before you opt for one option.
Hometouch provides an extensive offer of home care services. Besides standard 24-hour live-in care, our offer includes disability care, end-of-life care, elderly care, overnight care, and more.
We’re also extremely proud of our dementia care, which requires specific skills and training. Thanks to our years of experience in the field, we provide tailored and reliable dementia care that tackles all the effects of the condition, including wandering, confusion, and agitation.
Our Hometouch dementia live-in care offers a fantastic alternative to dementia care homes in Worcestershire, where a patient with dementia may feel confused and stressed due to unfamiliar surroundings. Home dementia care ensures your loved one receives more personalised help in familiar surroundings, which is so vital when dealing with various dementia types.
The case may be your loved one doesn’t require 24/7 home care. If that’s true, then it doesn’t make much sense to hire a full-time carer. This is where our domiciliary care in Worcestershire proves to be the most beneficial.
Hourly or drop-in home care that provides less intensive and shorter visits. The idea here is to help with basic needs and house chores, such as washing, dressing, meal preparation, assistance with personal care, picking up prescriptions, etc.
Everyone needs a break from time to time. So, whether you are caring for a family member and need some time away or require short-term cover for another carer our respite carers are on hand to help.
With our live-in respite care service in Worcestershire we’ll help you find a substitute carer for a person requires round-the-clock supervision.
Besides more extensive care, we also provide elderly care in Worcestershire, which offers a great alternative to care homes for elderly people across Worcestershire.
Our live-in carers will help your older loved ones with their daily lives, providing companionship, driving them to appointments, and administrating medication – all this from the comfort of their own home.
In essence, you can opt for 24-hour care for your loved ones either by hiring a live-in carer or by placing them in a residential care home in Worcestershire.
The main difference is that the first option involves the carer living with your loved ones, providing them with support in their home, whereas the latter involves your family members living in a residential home.
Each option comes with its upsides and downsides you can read more about in our in-depth article on care homes and live-in care.
Private carers in Worcestershire are usually self-employed, working independently or through an introductory agency. If you want to join our ranks and become a home carer yourself, review our dedicated page on live-in care jobs in Worcestershire. There, you will find all the information you need regarding becoming a carer and instructions on how to fill in your application.
"hometouch has provided me with the peace of mind that my mother is in good, safe hands whilst I am at work. They provide me with regular, relevant updates so I don't need to worry."
We know what it takes to make a great live-in carer – warmth, empathy and expertise. We’ve handpicked the finest carers from across the country to provide live in home help, dementia live in care and live in care for the elderly, ready to assist your loved one live happily, safely and with dignity in their own home.
Hometouch Care Ltd. Unit M1 40 Bowling Green Lane Clerkenwell London EC1R 0NE
Phone: 0203 870 4220
Email: hello@myhometouch.com
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Enter your postcode on the carer page and this will generate a list of carers in your area. You can then filter by language, skills, interests, experience. We recommend you review previous client reviews, watch videos of the carers and read our Trustpilot reviews to see how other clients have used hometouch successfully.
We regularly update our pool of carers – if you are having problems, just call a Care Advisor, and they’ll be happy to help.
It depends on the circumstances. If you need a carer urgently to cover another carer, we can recommend carers who are suitable and who have been able to help in this area before. This is best setup as an immediate contract and payment.
If you are looking for a longer term contract, we advise you meet the carer, decide they are the right person for you or your loved one and then agree the contract terms. Many clients like to meet with their carer before confirming an ongoing or longer term contract to ensure there is a good match.
Yes, carers have personal liability insurance. hometouch will ensure all carers commencing a contract will have a policy in place if this is requested by a client.
No, it is against our terms and conditions to pay for carer services outside of hometouch.
Yes, If you need a carer for different times of the day or week, you may need to find additional carers who are able to work at different times. Equally, you may have a carer who is taking leave and you can arrange a short term contract with another carer to cover this period. hometouch allows you to have multiple carer contracts simultaneously which can all be managed from the contracts page on the main hometouch dashboard.
You should pick your own carer according to the criteria you looking for. However, if you need some assistance, we can help you with recommendations. The ultimate choice though is you and your family’s. Please email us at hello@myhometouch.com or call a Care Advisor for help.
No. You can book a carer for a one-off job for a few hours or days or arrange an ongoing contract. An ongoing contract can be cancelled with two weeks notice. If cancelling a single shift, please give the carer 24 hours notice.
hometouch is committed to supporting minimum one hour visits. Otherwise it is as long as is required by you and your family.
First of all, please let hometouch know straight away if you are having problems. We are here to help and want to resolve any problems you have. We take any allegations of poor care, dishonesty, poor punctuality, incompetence or poor communication very seriously and will take action immediately if you have concerns. If you have reason to be dissatisfied with your carer, you need to decide whether they have breached the contract with you (eg have not turned up, been non-punctual), or whether you no longer wish to employ them for your own personal reasons.
We check all of our carers ID, Qualifications and CRB/DBS certificates. We also face to face interview every carer that joins hometouch and assess them against 5 criteria – punctuality, communication skills, compassion/empathy, ability to take initiative and personal presentation/honesty. We conduct detailed scenario testing and reference check all carers. We pride ourselves on the high quality bar we set and only accept a small fraction of the carer applicants we receive.
Yes, hometouch is registered and regulated by the CQC. However our introductory model of care which started in 2015 is technically not regulated by the CQC as the hometouch does not interfere in the care delivery, manage the care plan or provide rotas. Our managed care service is regulated by the CQC.
The carer will be paid the stated rate on their profile minus 20% (inc VAT) commission on an ongoing basis for the duration of the contract and any further contract with the carer. hometouch defines this as an “introductory fee” which is spread out over the length of the contract and any other subsequent contracts with that individual carer. We are committed to supporting a minimum £10/hr income for all carers.
The payment needs to be made before the contract starts. This is held in a third party (escrow) account before being transferred to the carer at the end of the following week. Weekly recurring payments are then made for contracts longer than a week.
hometouch provides a secure online payment facility. Payment details are required before any contract commences and payment is via credit/debit card or direct debit for self funding clients. For ongoing contracts payment is taken in advance every Monday.
Carers set their hourly rates according to their experience level, areas of expertise and the trust ratings they have built up on hometouch. The minimum hourly rate chargeable on hometouch is £10/hr. Please be aware that carers are working on a self-employed basis and therefore have to cover their travel costs and other reasonable expenses. We are committed to ensuring that carers can earn a living wage via offering their services on hometouch.
No, carers work on a self employed basis and there is no statutory requirement to pay Employers NI.
You can cancel at any time for an ongoing contract. If you are booking for defined time period of less than a month, you are committed to paying that amount unless exceptional circumstances have occurred. We will look at each request on a case by case basis. Please note, you are party to a contract with the carer and if there is no reasonable reason is given for ending the contract prematurely, you would be in breach of that contract and the care would be entitled to full payment. All cancellations must be submitted by email to both hometouch on hello@myhometouch.com and the carer.
If there is reason to believe the carer has not fulfilled their duties or there are any other concerns, you can dispute the contract in the contract section. hometouch will look at each disputed contract on a case by case basis and try to resolve the matter fairly. A carer also has the ability to dispute a contract in case they believe they have reason to.
Our safeguarding policy protects vulnerable adults from abuse and is a legal requirement under the Health and Social care Act
Hometouch has been one of the best companies I have worked for in the care sector! I have always been told I’m appreciated and been made to feel like it too. I’m so happy to be a part of the Hometouch team
Shaheen
