Surrey

Live-in Care in Surrey


Are you in need of a live-in care service in Surrey? If so, then Hometouch has got you covered. We select top-quality live-in carers throughout Surrey to ensure your loved ones receive the help they need.
Surrey

Where your loved one comes first

We know what it takes to make a great live-in carer – warmth, empathy and expertise. We’ve handpicked the finest carers from across the country to provide live in home help, dementia live in care and live in care for the elderly, ready to assist your loved one live happily, safely and with dignity in their own home.

Choose your live-in carer
Our carers are paid above the industry average
We are founded by a dementia doctor and have an experienced nursing team
All our carers undergo in house dementia training
We cover 24 hours/day 365 days a year
Trusted by more than 1,000 families - we deliver 50,000 hours of care each month

Our credentials

Customise your loved one’s care with Hometouch


There are two ways to manage the provision of care to someone who is in need of support from a carer. These are called Regulated and Introductory.

Introductory care


Our introductory service helps you find the best carer and gives you full control, affordability and flexibility.

  • Search for and view approved carers online
  • Communicate directly with carers via our secure messaging system
  • We help you find, shortlist and choose your carers - if you need
  • Create and manage your care plan online
  • Review bookings and billing information
  • Stay informed with your care journal

Regulated care


If your care needs are complex, or if you would prefer a fully managed service, regulated by the CQC, then our regulated CQC live-in care service will give you total peace of mind.

All of the benefits of introductory care plus:

  • Fully managed clinical service
  • Access to our multi-skilled clinical team comprising of registered nurses, mental health first aider and healthcare professionals
  • Dedicated care account manager
  • Face to face assessment
  • Personalised carer matching process with you choosing your main carer
  • Bespoke person-centred care plan curated by our in house clinical team
  • Activities to support mental health and wellbeing
  • Remote access to your care plan to review daily updates via an app
  • Regular check-ins and reviews of your care plan and carer
  • Full PPE included
  • Emergency cover
  • Dignified approach to end of life care
Speak to one of our knowledgeable care advisers about Hometouch’s high quality live-in care service

Get personalised live-in care in Surrey


Choose a live in carer in Surrey. We’ve got excellent live-in carers in Farnham, Leatherhead, Godalming, Guildford, Reigate, Woking and more. Whether you’re up in the Surrey Hills or in the heart of the commuter-belt, our live-in care experts will provide you with all the assistance you may require.


Choose Hometouch for quality care


Hometouch provides tailored live-in support for individuals with dementia. We know perfectly what counts when it comes to in-home care, which is why all our carers need to go through a scrutinised background check regarding not only their training but empathy and experience as well.

We have a unique carer matching system, and our team will discuss your loved one’s requirements and preferences. Then, we’ll provide you with a curated selection of Surrey-based professional carers for you to speak and pick that perfect match.

Find a carer

To learn more about the whole process, get in touch with a Hometouch Care Advisor. They will tell you all you need to know about how we can help and what live-in care services we can provide.

Our personalised approach has already helped thousands of UK families, so you can rest assured we know the ins and outs of the live-in care field. Our experience doesn’t come out of the blue, as we were founded by a dementia specialist. Therefore, Hometouch provides an exceptional level of care for people with Alzheimer’s, dementia, and Parkinson’s. We also specialise in complex care for spinal and acquired brain injury.


Why choose us for your live-in care Surrey needs?


If you’re still wondering whether Hometouch is your best place to go when looking for live-in care, let us show you why you can trust us with your loved one’s health and care needs.

First of all, Hometouch is regulated by the Care Quality Commission, so you can rest assured all our services are reliable and top-quality. On top of that, our Trustpilot rating is five stars, and we’re rated 9.8/10 on homecare.co.uk, which is the most reliable source of information regarding home care in the UK. And if that isn’t enough, ask any of our thousands of satisfied clients why they decided to choose Hometouch.

As for our prices, they mostly depend on the type of home care you require. In general, our prices start from  £950 a week for live-in companionship care in Surrey. However, we also offer more advanced packages for individuals with more complex needs. Call us today and get a free quote to learn more about how much our services for your case may cost.


What is home care?


In essence, live-in care refers to a situation where a carer lives with the individual requiring care in their house, providing care services there instead of a care home. Live-in carers can provide numerous services, from companionship care all the way to round-the-clock complex help. Such a person provides one-to-one support, ensuring your loved one receives all the help they require 24/7 in their own home.

This is especially important for people with dementia, who may become increasingly confused or distressed in unfamiliar surroundings of a care home. These can often feel crowded and noisy, whereas spending time in their home is much more relaxing and calmer. What’s more, a dedicated live-in carer can provide your loved ones with the more individual care they’d normally receive at a standard Surrey residential home.

Also, since the carer is staying on-site, it makes such an option much more affordable than a stay at a care home. To find out more about the cost of home care in the UK, please read our page on understanding the cost of care.


What types of home care are there?


At Hometouch, we offer a wide selection of home care services. Besides standard 24-hour home care, we also provide such services as disability care, end of life care, elderly care, companionship care, overnight care, and more. However, as mentioned, we mostly specialise in dementia care. And since the problem of dementia among the elderly in the entire UK (including Surrey) is continuously growing, such care is worth its weight in gold.

Dementia care requires distinct skills and training because of the specific effects of this disease. These include wandering, confusion, and agitation. If your loved one requires more specialised care, you will find it at Hometouch. Our trained home carers are an excellent alternative to care homes in Surrey, with your loved one being taken care of in familiar surroundings.


How do live-in carers in Surrey work?


Private carers in Surrey are typically self-employed and either work independently or through an introductory agency. As covered, they can provide numerous services, with the least intensive being hourly or drop in-home care. In such a case, visits are shorter and only to provide basic care needs, including washing, dressing, food preparation, assistance with personal care, help with other house chores, picking up prescriptions, etc.

In essence, a live-in carer provides a number of services to help your loved one with their daily life. This is especially beneficial for people with dementia, who can get stressed and confused in unfamiliar surroundings of a care home.


What is respite care?


You might’ve heard about the term respite care. It refers to a situation when a caregiver needs a much-needed break or has to take care of an emergency. Then, in their absence, a person is taken care of by a substitute carer. Live-in respite care is the best option where round the clock supervision is required, and the usual carer isn’t available. This is typically for a minimum of one week.


Surrey care homes vs live-in care


24-hour care can be divided into residential and live-in care. Essentially, residential care means your loved one will stay in a care home with other people and under the supervision of professional staff. On the other hand, live-in care refers to a service when a trained carer visits a person at home, providing them with home care.

Each option has its pros and cons, and it’s vital to know more about them before deciding on your loved one’s needs. For more details on care homes in Surrey and live-in care as an alternative, please refer to our more in-depth article you can find here.


What are the benefits of live-in care services?


You might be wondering whether live-in care is the way to go when providing your loved ones with the help they require. You may also have several objections regarding letting a stranger into your family house. Well, let us dispel any doubts you may have.

Firstly, all our carers need to undergo a background check to ensure they’re trained and qualified for live-in care. In short, you can rest assured your loved one will be taken care of by a professional who will provide them with the best help possible.

Secondly, live-in care has numerous advantages over residential care, especially for people dealing with dementia, including:

  • Staying in a familiar environment helps maintain independence, improve function, and decrease stress and anxiety.
  • Staying at home can help maintain routine and allow your loved ones to live their life to the rhythm they’re used to.
  • Home carers can help people with dementia relearn the basic skills, allowing them to maintain some level of independence.

"I used hometouch to find a carer for my elderly mother. The carer we found was second to none, the highest standard of care was provided."

People in Surrey are reading

Frequently Asked Questions


Finding a carer

How do I search for carers that fit my needs?

Enter your postcode on the carer page and this will generate a list of carers in your area. You can then filter by language, skills, interests, experience. We recommend you review previous client reviews, watch videos of the carers and read our Trustpilot reviews to see how other clients have used hometouch successfully.

I cannot find a carer in my area. Why is this?

We regularly update our pool of carers – if you are having problems, just call a Care Advisor, and they’ll be happy to help.

Should I meet a carer before arranging a contract?

It depends on the circumstances. If you need a carer urgently to cover another carer, we can recommend carers who are suitable and who have been able to help in this area before. This is best setup as an immediate contract and payment.

If you are looking for a longer term contract, we advise you meet the carer, decide they are the right person for you or your loved one and then agree the contract terms. Many clients like to meet with their carer before confirming an ongoing or longer term contract to ensure there is a good match.

Are carers insured?

Yes, carers have personal liability insurance. hometouch will ensure all carers commencing a contract will have a policy in place if this is requested by a client.

Once I have met a carer, can I arrange to pay them in cash?

No, it is against our terms and conditions to pay for carer services outside of hometouch.

Can I employ more than one carer at the same time?

Yes, If you need a carer for different times of the day or week, you may need to find additional carers who are able to work at different times. Equally, you may have a carer who is taking leave and you can arrange a short term contract with another carer to cover this period. hometouch allows you to have multiple carer contracts simultaneously which can all be managed from the contracts page on the main hometouch dashboard.

Do I pick my own carer or do you assign one to me?

You should pick your own carer according to the criteria you looking for. However, if you need some assistance, we can help you with recommendations. The ultimate choice though is you and your family’s. Please email us at hello@myhometouch.com or call a Care Advisor for help.


Arranging care

Is there a minimum contract length?

No. You can book a carer for a one-off job for a few hours or days or arrange an ongoing contract. An ongoing contract can be cancelled with two weeks notice. If cancelling a single shift, please give the carer 24 hours notice.

How long can the visits be?

hometouch is committed to supporting minimum one hour visits. Otherwise it is as long as is required by you and your family.

What happens if I am not happy with my carer?

First of all, please let hometouch know straight away if you are having problems. We are here to help and want to resolve any problems you have. We take any allegations of poor care, dishonesty, poor punctuality, incompetence or poor communication very seriously and will take action immediately if you have concerns. If you have reason to be dissatisfied with your carer, you need to decide whether they have breached the contract with you (eg have not turned up, been non-punctual), or whether you no longer wish to employ them for your own personal reasons.

How are your carers vetted?

We check all of our carers ID, Qualifications and CRB/DBS certificates. We also face to face interview every carer that joins hometouch and assess them against 5 criteria – punctuality, communication skills, compassion/empathy, ability to take initiative and personal presentation/honesty. We conduct detailed scenario testing and reference check all carers. We pride ourselves on the high quality bar we set and only accept a small fraction of the carer applicants we receive.

Is hometouch registered with the Care Quality Commission?

Yes, hometouch is registered and regulated by the CQC. However our introductory model of care which started in 2015 is technically not regulated by the CQC as the hometouch does not interfere in the care delivery, manage the care plan or provide rotas. Our managed care service is regulated by the CQC.


Contracts and payments

What will the carer be paid?

The carer will be paid the stated rate on their profile minus 20% (inc VAT) commission on an ongoing basis for the duration of the contract and any further contract with the carer. hometouch defines this as an “introductory fee” which is spread out over the length of the contract and any other subsequent contracts with that individual carer. We are committed to supporting a minimum £10/hr income for all carers.

When do I need to pay?

The payment needs to be made before the contract starts. This is held in a third party (escrow) account before being transferred to the carer at the end of the following week. Weekly recurring payments are then made for contracts longer than a week.

How do I pay for care?

hometouch provides a secure online payment facility. Payment details are required before any contract commences and payment is via credit/debit card or direct debit for self funding clients. For ongoing contracts payment is taken in advance every Monday.

Who sets the rates for carer pay?

Carers set their hourly rates according to their experience level, areas of expertise and the trust ratings they have built up on hometouch. The minimum hourly rate chargeable on hometouch is £10/hr. Please be aware that carers are working on a self-employed basis and therefore have to cover their travel costs and other reasonable expenses. We are committed to ensuring that carers can earn a living wage via offering their services on hometouch.

Do I need to pay employers National Insurance?

No, carers work on a self employed basis and there is no statutory requirement to pay Employers NI.

Can I cancel a contract?

You can cancel at any time for an ongoing contract. If you are booking for defined time period of less than a month, you are committed to paying that amount unless exceptional circumstances have occurred. We will look at each request on a case by case basis. Please note, you are party to a contract with the carer and if there is no reasonable reason is given for ending the contract prematurely, you would be in breach of that contract and the care would be entitled to full payment. All cancellations must be submitted by email to both hometouch on hello@myhometouch.com and the carer.

What if there is a dispute?

If there is reason to believe the carer has not fulfilled their duties or there are any other concerns, you can dispute the contract in the contract section. hometouch will look at each disputed contract on a case by case basis and try to resolve the matter fairly. A carer also has the ability to dispute a contract in case they believe they have reason to.

What is your safeguarding policy?

Our safeguarding policy protects vulnerable adults from abuse and is a legal requirement under the Health and Social care Act


Apply for live-in care jobs


Hometouch has been one of the best companies I have worked for in the care sector! I have always been told I’m appreciated and been made to feel like it too. I’m so happy to be a part of the Hometouch team

Shaheen


£750 - £900 per week. Double bank holiday pay

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