There are two ways to manage the provision of care to someone who is in need of support from a carer. These are called Regulated and Introductory.
Our introductory service helps you find the best carer and gives you full control, affordability and flexibility.
If your care needs are complex, or if you would prefer a fully managed service, regulated by the CQC, then our regulated CQC live-in care service will give you total peace of mind.
All of the benefits of introductory care plus:
Do you live in Oxfordshire or surrounding areas, and you’re looking for expert live-in care for your loved one? Hometouch is here to help, as our mission is to ensure that people live happily, safely, and with dignity in their own homes. Whether you need help in Oxford itself, Banbury, or Bicester, our unrivalled live-in care service is available across Oxfordshire.
Hometouch was founded by a former NHS dementia specialist who brought expert knowledge and experience that results in the high standards of care we offer. Feel free to check them out yourself – a score of 9.8/10 on homecare.co.uk and five stars from Trustpilot. If you want the best life for your loved one, get in touch now, and we’ll help you find the best solution.
We understand the importance of giving a loved one the care they need. We also know how important it is to find the right person to care for them. That’s why we take the time to match your loved one’s requirements and interests with a friendly and qualified live-in carer who will give them the right level of care tailored to their individual needs.
We’ll provide you with a shortlist of qualified potential carers who we think will be suitable for your loved one and let you choose the one that works best for you.
Use Hometouch care hub to stay informed about your loved one’s health. You can review past care sessions and stay updated on everything from their medication, mood, and general well-being.
Get in touch with a Hometouch Care Advisor today to learn more about our services and how we can help your loved one. We offer a range of care packages starting at £1250 per week, and we can tailor a package to suit your loved one’s needs if they need more specialised care.
There are different types of home care in Oxfordshire, such as 24-hour live-in care, domiciliary care, respite care, companionship care, and overnight care.
Dementia care in Oxfordshire has also become increasingly common recently due to increasing dementia among ageing citizens. Because of the unique behavioural characteristics associated with the condition, such as agitation, wandering, and confusion, caregivers need special training and skills to provide proper care.
Care from our live-in carers in your own home is a great way to provide support for a loved one with dementia and a better alternative to care homes.
Domiciliary care in Oxfordshire is different from other care options because it provides care in a home instead of care in a nursing home or hospital.
It is a form of support designed to give individuals with long-term health conditions or illnesses or physical disabilities the opportunity to continue living in the comfort of their own home while receiving care.
The kind and amount of support given during this form of care depend on the person’s needs. But generally, it provides assistance with everyday activities like personal care, shopping, and household chores.
Private carers who offer domiciliary care work independently or through a care agency.
Respite care is actually an incredibly important service that helps caregivers who look after older adults or people with illnesses and disabilities on a regular basis get much-needed breaks.
This care aims to provide time for the regular caregiver to relax, unwind, and have time to pursue personal interests or handle personal matters.
Caregivers can stay for as little as an hour or as long as 24 hours, and they can help with personal care tasks like bathing, grooming, dressing to companionship activities like reading, puzzles, and games.
At Hometouch, we provide live-in respite care in Oxfordshire for family caregivers, and we accept carers on a temporary basis to cover our regular caregivers when the situation calls for it.
Elderly care (also called “senior care”) is a general term for any kind of assistance that is provided to the elderly or people nearing their senior years. This care can include many different services to meet a variety of needs.
Our live-in carers are specially trained to provide care for elderly people who live alone or have mobility issues or medical conditions. Elderly care activities we provide our clients include medication administration, companionship, and driving clients to appointments.
A care home is a place where older people receive long-term nursing or personal care as a group. Care homes offer meals, laundry services, social activities, and 24-hour nursing staff.
A live-in carer is an individual who will come to your home and assist with the tasks of daily life, such as bathing, cooking, cleaning, and grooming.
Please refer to our more in-depth articles for more details on care homes in Oxfordshire and live in care as an alternative.
If you are looking for live in care jobs in Oxfordshire, please review our dedicated page to help you with your application. Or get in touch with us if you have any questions regarding the application process or our live-in care services.
The application takes only a few minutes, and you are required to provide documentation like your ID and resume. You are also required to provide your qualifications and references. If you have any special skills, please add them to your application to better help us match you with a more suitable live-in care job.
"We are really pleased with the support we received to identify and contract two live-in carers. hometouch staff are always available, pleasant to deal with and extremely helpful. We are delighted to have found you!"
Live-in care is when a carer lives with the person receiving care in their home.
From companionship care all the way to round-the-clock complex care, a live-in carer can provide one-to-one support in your loved one’s own home. This is especially important for people living with dementia, who may become increasingly confused or distressed in unfamiliar surroundings.
A dedicated live-in carer can provide your loved one with more individual care than they’d receive at a residential home. So whether it’s a day out on weekends, or fish and chips in front of the TV on a Friday evening, your loved one can carry on doing the things they enjoy.
And because the carer is staying on-site, it’s often cheaper than a care home too. To find out more about the cost of care where you live, take a look at our page on understanding the cost of care.
At Hometouch, we help people live happily, safely and with dignity in their own homes. If you think live-in care could be right for your loved one, contact a Hometouch Care Advisor today.
We know what it takes to make a great live-in carer – warmth, empathy and expertise. We’ve handpicked the finest carers from across the country to provide live in home help, dementia live in care and live in care for the elderly, ready to assist your loved one live happily, safely and with dignity in their own home.
Hometouch Care Ltd. Unit M1 40 Bowling Green Lane Clerkenwell London EC1R 0NE
Phone: 0203 870 4220
Email: hello@myhometouch.com
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Enter your postcode on the carer page and this will generate a list of carers in your area. You can then filter by language, skills, interests, experience. We recommend you review previous client reviews, watch videos of the carers and read our Trustpilot reviews to see how other clients have used hometouch successfully.
We regularly update our pool of carers – if you are having problems, just call a Care Advisor, and they’ll be happy to help.
It depends on the circumstances. If you need a carer urgently to cover another carer, we can recommend carers who are suitable and who have been able to help in this area before. This is best setup as an immediate contract and payment.
If you are looking for a longer term contract, we advise you meet the carer, decide they are the right person for you or your loved one and then agree the contract terms. Many clients like to meet with their carer before confirming an ongoing or longer term contract to ensure there is a good match.
Yes, carers have personal liability insurance. hometouch will ensure all carers commencing a contract will have a policy in place if this is requested by a client.
No, it is against our terms and conditions to pay for carer services outside of hometouch.
Yes, If you need a carer for different times of the day or week, you may need to find additional carers who are able to work at different times. Equally, you may have a carer who is taking leave and you can arrange a short term contract with another carer to cover this period. hometouch allows you to have multiple carer contracts simultaneously which can all be managed from the contracts page on the main hometouch dashboard.
You should pick your own carer according to the criteria you looking for. However, if you need some assistance, we can help you with recommendations. The ultimate choice though is you and your family’s. Please email us at hello@myhometouch.com or call a Care Advisor for help.
No. You can book a carer for a one-off job for a few hours or days or arrange an ongoing contract. An ongoing contract can be cancelled with two weeks notice. If cancelling a single shift, please give the carer 24 hours notice.
hometouch is committed to supporting minimum one hour visits. Otherwise it is as long as is required by you and your family.
First of all, please let hometouch know straight away if you are having problems. We are here to help and want to resolve any problems you have. We take any allegations of poor care, dishonesty, poor punctuality, incompetence or poor communication very seriously and will take action immediately if you have concerns. If you have reason to be dissatisfied with your carer, you need to decide whether they have breached the contract with you (eg have not turned up, been non-punctual), or whether you no longer wish to employ them for your own personal reasons.
We check all of our carers ID, Qualifications and CRB/DBS certificates. We also face to face interview every carer that joins hometouch and assess them against 5 criteria – punctuality, communication skills, compassion/empathy, ability to take initiative and personal presentation/honesty. We conduct detailed scenario testing and reference check all carers. We pride ourselves on the high quality bar we set and only accept a small fraction of the carer applicants we receive.
Yes, hometouch is registered and regulated by the CQC. However our introductory model of care which started in 2015 is technically not regulated by the CQC as the hometouch does not interfere in the care delivery, manage the care plan or provide rotas. Our managed care service is regulated by the CQC.
The carer will be paid the stated rate on their profile minus 20% (inc VAT) commission on an ongoing basis for the duration of the contract and any further contract with the carer. hometouch defines this as an “introductory fee” which is spread out over the length of the contract and any other subsequent contracts with that individual carer. We are committed to supporting a minimum £10/hr income for all carers.
The payment needs to be made before the contract starts. This is held in a third party (escrow) account before being transferred to the carer at the end of the following week. Weekly recurring payments are then made for contracts longer than a week.
hometouch provides a secure online payment facility. Payment details are required before any contract commences and payment is via credit/debit card or direct debit for self funding clients. For ongoing contracts payment is taken in advance every Monday.
Carers set their hourly rates according to their experience level, areas of expertise and the trust ratings they have built up on hometouch. The minimum hourly rate chargeable on hometouch is £10/hr. Please be aware that carers are working on a self-employed basis and therefore have to cover their travel costs and other reasonable expenses. We are committed to ensuring that carers can earn a living wage via offering their services on hometouch.
No, carers work on a self employed basis and there is no statutory requirement to pay Employers NI.
You can cancel at any time for an ongoing contract. If you are booking for defined time period of less than a month, you are committed to paying that amount unless exceptional circumstances have occurred. We will look at each request on a case by case basis. Please note, you are party to a contract with the carer and if there is no reasonable reason is given for ending the contract prematurely, you would be in breach of that contract and the care would be entitled to full payment. All cancellations must be submitted by email to both hometouch on hello@myhometouch.com and the carer.
If there is reason to believe the carer has not fulfilled their duties or there are any other concerns, you can dispute the contract in the contract section. hometouch will look at each disputed contract on a case by case basis and try to resolve the matter fairly. A carer also has the ability to dispute a contract in case they believe they have reason to.
Our safeguarding policy protects vulnerable adults from abuse and is a legal requirement under the Health and Social care Act
Hometouch has been one of the best companies I have worked for in the care sector! I have always been told I’m appreciated and been made to feel like it too. I’m so happy to be a part of the Hometouch team
Shaheen
