There are two ways to manage the provision of care to someone who is in need of support from a carer. These are called Regulated and Introductory.
Our introductory service helps you find the best carer and gives you full control, affordability and flexibility.
If your care needs are complex, or if you would prefer a fully managed service, regulated by the CQC, then our regulated CQC live-in care service will give you total peace of mind.
All of the benefits of introductory care plus:
Live-in dementia care from Hometouch allows you to:
All our carers have the specific skills and training required to deliver exceptional 24 hour, at-home dementia care. They are experienced in managing the effects of dementia, from wandering and confusion to aggressive behaviour and agitation.
Find exceptional live-in care in Nottinghamshire, from Nottingham to Worksop. Contact a Hometouch Care Advisor today to discuss your care needs.
When you sign-up with Hometouch, we help match you with carefully vetted, qualified, experienced private carers in Nottinghamshire. All our carers have undergone DBS checks and received specialist training in providing live-in and dementia care.
As well as helping you find the perfect live-in carer, our Clinical Team can put together a customised care plan to help your loved one and boost their quality of life.
Dr Jamie Wilson, a former NHS dementia specialist, founded Hometouch to make it easier for the elderly live happily and with dignity in their own homes. As well as dementia care, we provide respite care, post-operative care, palliative care, and end-of-life care.
Our prices start from £1250 a week for companionship support in Nottinghamshire. There are also packages suited for more advanced medical needs available. Whatever your loved one requires, we will do our best to provide it. Contact a Care Advisor to discuss how we can help you.
We offer two different models of round-the-clock care service. These are called Regulated and Introductory care.
This is a fully managed clinical service that is regulated by the CQC. It starts with a home visit and assessment which informs your customised care plan. We’ll also provide you with a specially curated list of live-in carers to pick from.
Our introductory service helps you find the best carer and gives you full control, affordability and flexibility. You can create and manage your care plan online and we’ll help you find a carer.
When you choose hourly or drop-in home care, you will get less comprehensive support with just short visits aimed at satisfying basic needs such as feeding, dressing, washing, or personal care assistance.
Usually, private carers are self-employed and cooperate with an introductory agency or just work independently. Some of the services available are:
Family caregivers from Nottinghamshire can get a respite care service at Hometouch and have a necessary break or even a complete alternative to short-term residential care. One of the options to provide round-the-clock help is live-in respite care. Normally, it is ordered for at least one week.
All the live-in carers that work for us in Nottinghamshire have undergone thorough training in elderly care and can provide you with a great alternative to sending your parents or grandparents to older people’s homes.
There are many reasons why such support is necessary, including mobility limitations, frailty, various health problems, or simply loneliness. We can help your loved one with many different things – starting with companionship through medication control to driving them to doctor’s appointments.
There are two main types of 24 hour care – residential and live-in care. You can find more details on both of them in our dedicated articles on care homes in Nottinghamshire and live in care as an alternative.
We’re always looking for exceptional live-in carers. If you are interested in live in care jobs in Nottinghamshire, please visit our dedicated page to find help on how to send your application.
"hometouch has provided me with the peace of mind that my mother is in good, safe hands whilst I am at work. They provide me with regular, relevant updates so I don't need to worry."
Live-in care is when a carer lives with the person receiving care in their home.
From companionship care all the way to round-the-clock complex care, a live-in carer can provide one-to-one support in your loved one’s own home. This is especially important for people living with dementia, who may become increasingly confused or distressed in unfamiliar surroundings.
A dedicated live-in carer can provide your loved one with more individual care than they’d receive at a residential home. So whether it’s a day out on weekends, or fish and chips in front of the TV on a Friday evening, your loved one can carry on doing the things they enjoy. And because the carer is staying on-site, it’s often cheaper than a care home too.
To find out more about the cost of care where you live, take a look at our page on understanding the cost of care.
At Hometouch, we help people live happily, safely and with dignity in their own homes. If you think live-in care could be right for your loved one, contact a Hometouch Care Advisor today.
We know what it takes to make a great live-in carer – warmth, empathy and expertise. We’ve handpicked the finest carers from across the country to provide live in home help, dementia live in care and live in care for the elderly, ready to assist your loved one live happily, safely and with dignity in their own home.
Hometouch Care Ltd. Unit M1 40 Bowling Green Lane Clerkenwell London EC1R 0NE
Phone: 0203 870 4220
Email: hello@myhometouch.com
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Enter your postcode on the carer page and this will generate a list of carers in your area. You can then filter by language, skills, interests, experience. We recommend you review previous client reviews, watch videos of the carers and read our Trustpilot reviews to see how other clients have used hometouch successfully.
We regularly update our pool of carers – if you are having problems, just call a Care Advisor, and they’ll be happy to help.
It depends on the circumstances. If you need a carer urgently to cover another carer, we can recommend carers who are suitable and who have been able to help in this area before. This is best setup as an immediate contract and payment.
If you are looking for a longer term contract, we advise you meet the carer, decide they are the right person for you or your loved one and then agree the contract terms. Many clients like to meet with their carer before confirming an ongoing or longer term contract to ensure there is a good match.
Yes, carers have personal liability insurance. hometouch will ensure all carers commencing a contract will have a policy in place if this is requested by a client.
No, it is against our terms and conditions to pay for carer services outside of hometouch.
Yes, If you need a carer for different times of the day or week, you may need to find additional carers who are able to work at different times. Equally, you may have a carer who is taking leave and you can arrange a short term contract with another carer to cover this period. hometouch allows you to have multiple carer contracts simultaneously which can all be managed from the contracts page on the main hometouch dashboard.
You should pick your own carer according to the criteria you looking for. However, if you need some assistance, we can help you with recommendations. The ultimate choice though is you and your family’s. Please email us at hello@myhometouch.com or call a Care Advisor for help.
No. You can book a carer for a one-off job for a few hours or days or arrange an ongoing contract. An ongoing contract can be cancelled with two weeks notice. If cancelling a single shift, please give the carer 24 hours notice.
hometouch is committed to supporting minimum one hour visits. Otherwise it is as long as is required by you and your family.
First of all, please let hometouch know straight away if you are having problems. We are here to help and want to resolve any problems you have. We take any allegations of poor care, dishonesty, poor punctuality, incompetence or poor communication very seriously and will take action immediately if you have concerns. If you have reason to be dissatisfied with your carer, you need to decide whether they have breached the contract with you (eg have not turned up, been non-punctual), or whether you no longer wish to employ them for your own personal reasons.
We check all of our carers ID, Qualifications and CRB/DBS certificates. We also face to face interview every carer that joins hometouch and assess them against 5 criteria – punctuality, communication skills, compassion/empathy, ability to take initiative and personal presentation/honesty. We conduct detailed scenario testing and reference check all carers. We pride ourselves on the high quality bar we set and only accept a small fraction of the carer applicants we receive.
Yes, hometouch is registered and regulated by the CQC. However our introductory model of care which started in 2015 is technically not regulated by the CQC as the hometouch does not interfere in the care delivery, manage the care plan or provide rotas. Our managed care service is regulated by the CQC.
The carer will be paid the stated rate on their profile minus 20% (inc VAT) commission on an ongoing basis for the duration of the contract and any further contract with the carer. hometouch defines this as an “introductory fee” which is spread out over the length of the contract and any other subsequent contracts with that individual carer. We are committed to supporting a minimum £10/hr income for all carers.
The payment needs to be made before the contract starts. This is held in a third party (escrow) account before being transferred to the carer at the end of the following week. Weekly recurring payments are then made for contracts longer than a week.
hometouch provides a secure online payment facility. Payment details are required before any contract commences and payment is via credit/debit card or direct debit for self funding clients. For ongoing contracts payment is taken in advance every Monday.
Carers set their hourly rates according to their experience level, areas of expertise and the trust ratings they have built up on hometouch. The minimum hourly rate chargeable on hometouch is £10/hr. Please be aware that carers are working on a self-employed basis and therefore have to cover their travel costs and other reasonable expenses. We are committed to ensuring that carers can earn a living wage via offering their services on hometouch.
No, carers work on a self employed basis and there is no statutory requirement to pay Employers NI.
You can cancel at any time for an ongoing contract. If you are booking for defined time period of less than a month, you are committed to paying that amount unless exceptional circumstances have occurred. We will look at each request on a case by case basis. Please note, you are party to a contract with the carer and if there is no reasonable reason is given for ending the contract prematurely, you would be in breach of that contract and the care would be entitled to full payment. All cancellations must be submitted by email to both hometouch on hello@myhometouch.com and the carer.
If there is reason to believe the carer has not fulfilled their duties or there are any other concerns, you can dispute the contract in the contract section. hometouch will look at each disputed contract on a case by case basis and try to resolve the matter fairly. A carer also has the ability to dispute a contract in case they believe they have reason to.
Our safeguarding policy protects vulnerable adults from abuse and is a legal requirement under the Health and Social care Act
Hometouch has been one of the best companies I have worked for in the care sector! I have always been told I’m appreciated and been made to feel like it too. I’m so happy to be a part of the Hometouch team
Shaheen
