There are two ways to manage the provision of care to someone who is in need of support from a carer. These are called Regulated and Introductory.
Our introductory service helps you find the best carer and gives you full control, affordability and flexibility.
If your care needs are complex, or if you would prefer a fully managed service, regulated by the CQC, then our regulated CQC live-in care service will give you total peace of mind.
All of the benefits of introductory care plus:
Looking for live-in care in Northampton? Hometouch can help you find a live-in carer that will suit your loved one’s needs perfectly and give you peace of mind, as you’ll know they’re in good hands – and our ratings can testify for that. We proudly share the fact that we are rated five stars on one of the most popular rating sites in the world – Trustpilot. We also carry the score of 9.8 out of 10 on homecare.co.uk – UK’s leading home care review service.
Help your loved one find exceptional live-in care in Northampton – contact a hometouch Care Advisor today.
By using Hometouch, you are choosing a live-in carer tailored to your loved one’s needs – once we find out more about their preferences and care requirements, we will pick a number of carers that we believe would be a great fit for your loved one’s health state. Depending on the complexity of care our clients need, they can choose one of the many live-in care types, many of which are tailored to specific health conditions.
Hometouch is a company that was founded by Dr Jamie Wilson, a former NHS dementia specialist – the idea behind it is to help people with dementia, but not only, live their lives happily and safely from the comfort of their own homes.
Aside from dementia care, we also offer other types of live-in care services, such as respite care, post-operative care, palliative care and end-of-life care.
Life with dignity shouldn’t be limited to the wealthy, which is why we price our services affordably. For the companionship care package in Northampton, England, our prices start from £1250 a week, although this is just one of the options and the final price depends on a few different factors.
Our offer includes various care packages, many of which have been tailored to help clients with specific medical conditions, such as brain injury care, motor neurone care, autistics spectrum disorder care, Huntington’s disease care and many more.
Although 24-hour live-in care is probably the most commonly chosen option among our clients, it is not the only one. There are actually several others that you can choose from, depending on how much assistance your loved one needs. Take dementia care as an example.
Dementia care is becoming more and more common due to the fact that more people are suffering from the condition. Carers who offer dementia care in Northapton have professional training that allows them to deal with the effects this condition can have on a person, such as wandering, agitation and confusion. Being put in unfamiliar surroundings, such as a care home, can intensify them, which is why it’s usually a better idea to leave the dementia patients in the comfort of their own homes and provide them with support and additional assistance.
Sometimes, a person doesn’t need someone to be there for them throughout the whole day, but rather to visit them every once in a while and help them with things that they are unable or have difficulties doing on their own. At Hometouch, we offer hourly or drop in home care. During the carer’s visit, they help the clients with whatever they need help with, be it food preparation, washing, dressing, assistance with personal care or something else.
Private carers in Northampton are typically self-employed and either work independently or through an introductory agency. Hometouch offers various types of care among which you can find nighttime care, respite care, Parkinson’s care, and companionship care.
Everyone needs a break every once in a while – especially when they’re taking care of someone else 24/7. However, finding a temporary caregiver among friends and family can be quite a challenge, as not everyone has the time or doesn’t want to be responsible for another person’s wellbeing.
That’s precisely why Hometouch offers respite care – for the duration of your absence, one of our caregivers will take care of your loved one, making sure that all their needs are met so that you can relax a bit without worrying about what is going on when you’re not there.
While there are some people who don’t mind living in a care home, many prefer to spend their retirement in their own home – unfortunately, it isn’t possible for everyone, mainly due to the fact that plenty of elderly suffer from some kind of medical condition that can make completing everyday tasks more challenging. At Hometouch, we understand that, which is why we offer elderly care in Northampton and many other locations.
Our caregivers are specially trained in elderly care and know how to deal with things such as frailty, mobility constraints, loneliness and multiple medical conditions, which are all typical of elderly people needing care. Some of the tasks our elderly carers perform on daily basis include administrating medication, driving clients to their appointments and companionship.
A caregiver can take care of a person either in their home or in a dedicated facility. If you want to learn more about both of them, you can check our article on care homes in Northampton and live in care as an alternative that goes more in-depth about the topic.
If you are looking for live in care jobs in Northampton, please review our dedicated page to help you with your application.
"hometouch has provided me with the peace of mind that my mother is in good, safe hands whilst I am at work. They provide me with regular, relevant updates so I don't need to worry."
Live-in care is when a carer lives with the person receiving care in their home.
From companionship care all the way to round-the-clock complex care, a live-in carer can provide one-to-one support in your loved one’s own home. This is especially important for people living with dementia, who may become increasingly confused or distressed in unfamiliar surroundings.
A dedicated live-in carer can provide your loved one with more individual care than they’d receive at a residential home. So whether it’s a day out on weekends, or fish and chips in front of the TV on a Friday evening, your loved one can carry on doing the things they enjoy.
And because the carer is staying on-site, it’s often cheaper than a care home too. To find out more about the cost of care where you live, take a look at our page on understanding the cost of care.
At hometouch, we help people live happily, safely and with dignity in their own homes. If you think live-in care could be right for your loved one, contact a hometouch Care Advisor today.
We know what it takes to make a great live-in carer – warmth, empathy and expertise. We’ve handpicked the finest carers from across the country to provide live in home help, dementia live in care and live in care for the elderly, ready to assist your loved one live happily, safely and with dignity in their own home.
Hometouch Care Ltd. Unit M1 40 Bowling Green Lane Clerkenwell London EC1R 0NE
Phone: 0203 870 4220
Email: hello@myhometouch.com
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Enter your postcode on the carer page and this will generate a list of carers in your area. You can then filter by language, skills, interests, experience. We recommend you review previous client reviews, watch videos of the carers and read our Trustpilot reviews to see how other clients have used hometouch successfully.
We regularly update our pool of carers – if you are having problems, just call a Care Advisor, and they’ll be happy to help.
It depends on the circumstances. If you need a carer urgently to cover another carer, we can recommend carers who are suitable and who have been able to help in this area before. This is best setup as an immediate contract and payment.
If you are looking for a longer term contract, we advise you meet the carer, decide they are the right person for you or your loved one and then agree the contract terms. Many clients like to meet with their carer before confirming an ongoing or longer term contract to ensure there is a good match.
Yes, carers have personal liability insurance. hometouch will ensure all carers commencing a contract will have a policy in place if this is requested by a client.
No, it is against our terms and conditions to pay for carer services outside of hometouch.
Yes, If you need a carer for different times of the day or week, you may need to find additional carers who are able to work at different times. Equally, you may have a carer who is taking leave and you can arrange a short term contract with another carer to cover this period. hometouch allows you to have multiple carer contracts simultaneously which can all be managed from the contracts page on the main hometouch dashboard.
You should pick your own carer according to the criteria you looking for. However, if you need some assistance, we can help you with recommendations. The ultimate choice though is you and your family’s. Please email us at hello@myhometouch.com or call a Care Advisor for help.
No. You can book a carer for a one-off job for a few hours or days or arrange an ongoing contract. An ongoing contract can be cancelled with two weeks notice. If cancelling a single shift, please give the carer 24 hours notice.
hometouch is committed to supporting minimum one hour visits. Otherwise it is as long as is required by you and your family.
First of all, please let hometouch know straight away if you are having problems. We are here to help and want to resolve any problems you have. We take any allegations of poor care, dishonesty, poor punctuality, incompetence or poor communication very seriously and will take action immediately if you have concerns. If you have reason to be dissatisfied with your carer, you need to decide whether they have breached the contract with you (eg have not turned up, been non-punctual), or whether you no longer wish to employ them for your own personal reasons.
We check all of our carers ID, Qualifications and CRB/DBS certificates. We also face to face interview every carer that joins hometouch and assess them against 5 criteria – punctuality, communication skills, compassion/empathy, ability to take initiative and personal presentation/honesty. We conduct detailed scenario testing and reference check all carers. We pride ourselves on the high quality bar we set and only accept a small fraction of the carer applicants we receive.
Yes, hometouch is registered and regulated by the CQC. However our introductory model of care which started in 2015 is technically not regulated by the CQC as the hometouch does not interfere in the care delivery, manage the care plan or provide rotas. Our managed care service is regulated by the CQC.
The carer will be paid the stated rate on their profile minus 20% (inc VAT) commission on an ongoing basis for the duration of the contract and any further contract with the carer. hometouch defines this as an “introductory fee” which is spread out over the length of the contract and any other subsequent contracts with that individual carer. We are committed to supporting a minimum £10/hr income for all carers.
The payment needs to be made before the contract starts. This is held in a third party (escrow) account before being transferred to the carer at the end of the following week. Weekly recurring payments are then made for contracts longer than a week.
hometouch provides a secure online payment facility. Payment details are required before any contract commences and payment is via credit/debit card or direct debit for self funding clients. For ongoing contracts payment is taken in advance every Monday.
Carers set their hourly rates according to their experience level, areas of expertise and the trust ratings they have built up on hometouch. The minimum hourly rate chargeable on hometouch is £10/hr. Please be aware that carers are working on a self-employed basis and therefore have to cover their travel costs and other reasonable expenses. We are committed to ensuring that carers can earn a living wage via offering their services on hometouch.
No, carers work on a self employed basis and there is no statutory requirement to pay Employers NI.
You can cancel at any time for an ongoing contract. If you are booking for defined time period of less than a month, you are committed to paying that amount unless exceptional circumstances have occurred. We will look at each request on a case by case basis. Please note, you are party to a contract with the carer and if there is no reasonable reason is given for ending the contract prematurely, you would be in breach of that contract and the care would be entitled to full payment. All cancellations must be submitted by email to both hometouch on hello@myhometouch.com and the carer.
If there is reason to believe the carer has not fulfilled their duties or there are any other concerns, you can dispute the contract in the contract section. hometouch will look at each disputed contract on a case by case basis and try to resolve the matter fairly. A carer also has the ability to dispute a contract in case they believe they have reason to.
Our safeguarding policy protects vulnerable adults from abuse and is a legal requirement under the Health and Social care Act
Hometouch has been one of the best companies I have worked for in the care sector! I have always been told I’m appreciated and been made to feel like it too. I’m so happy to be a part of the Hometouch team
Shaheen
