There are two ways to manage the provision of care to someone who is in need of support from a carer. These are called Regulated and Introductory.
Our introductory service helps you find the best carer and gives you full control, affordability and flexibility.
If your care needs are complex, or if you would prefer a fully managed service, regulated by the CQC, then our regulated CQC live-in care service will give you total peace of mind.
All of the benefits of introductory care plus:
If you live in Hackney, we can find the perfect live-in carer in Hackney for you. We’ve handpicked the best carers across the country, and we can match them with your loved one’s specific preferences and requirements – so your loved one gets an exceptional standard of care, and you have peace of mind.
Thousands of families across the UK have benefited from our service, why not join them? Get in touch with a Hometouch Care Advisor today to discover how we can help you.
Hometouch was founded by Dr Jamie Wilson, a former NHS dementia specialist, to help people live happily, safely and with dignity in their own homes. We believe in providing the best care – whether it’s specialist dementia care, post-operative care, palliative and end-of-life care, respite care or just companionship. We’re proud of the service we offer, but don’t just take our word for it – we’re rated five stars on Trustpilot, and nine out of ten hometouch clients would recommend us. Call a hometouch Care Advisor to find out more about how we can help your loved one.
A dedicated live-in carer can provide your loved one with more individual care than they’d receive at a residential home. So whether it’s a day out on weekends, or fish and chips in front of the TV on a Friday evening, your loved one can carry on doing the things they enjoy. And because the carer is staying on-site, it’s often cheaper than a care home too. To find out more about the cost of care where you live, take a look at our page on understanding the cost of care. At Hometouch, we help people live happily, safely and with dignity in their own homes. If you think live-in care could be right for your loved one, contact a hometouch Care Advisor today.
24 hour live in care in Hackney is not the only type of home care in Hackney. Dementia care in Hackney is also increasingly common due to the rise in older people affected by this condition.
Dementia care requires specific skills and training due to the particular effects of the condition, such as wandering, agitation and confusion.
Care in your own home from our specialised dementia live in carers offers an alternative to dementia care homes in Hackney.
Hourly or drop in home care in Hackney offers a less intensive option where short visits are provided to meet basic needs such as washing and dressing, food preparation and assistance with personal care.
Private carers in Hackney are typically self employed and either work independently or through an introductory agency. There are various types of care available including night time care, respite care, Parkinson’s care, and companionship care.
Hackney respite care is available with Hometouch for family caregivers and allows a much needed break or to offer an alternative to short term residential care in Hackney. Live in respite care in Hackney is one option where round the clock supervision is required. This is typically for a minimum of one week.
Our Hackney live in carers are specially trained in elderly care and offer an alternative to older people’s homes in Hackney. Frailty, mobility constraints, loneliness and multiple medical conditions are all typical of elderly people needing care.
Elderly care in Hackney provided by Hometouch includes activities such as medication administration, companionship, and driving clients to appointments.
24 Care in Hackney broadly can be divided into residential and live in care. For more details on care homes in Hackney and live in care as an alternative please refer to our more in depth article.
If you are looking for live in care jobs in Hackney, please review our dedicated page to help you with your application.
"The carer came into my life and gave me peace of mind and also practical help. She stabilised our routine and helped us find our new normal. She was excellent – caring and flexible. I can't recommend this service highly enough for anyone in need."
Live-in care is when a carer lives with the person receiving care in their home.
From companionship care all the way to round-the-clock complex care, a live-in carer can provide one-to-one support in your loved one’s own home. This is especially important for people living with dementia, who may become increasingly confused or distressed in unfamiliar surroundings.
A dedicated live-in carer can provide your loved one with more individual care than they’d receive at a residential home. So whether it’s a day out on weekends, or fish and chips in front of the TV on a Friday evening, your loved one can carry on doing the things they enjoy.
And because the carer is staying on-site, it’s often cheaper than a care home too. To find out more about the cost of care where you live, take a look at our page on understanding the cost of care.
At hometouch, we help people live happily, safely and with dignity in their own homes. If you think live-in care could be right for your loved one, contact a hometouch Care Advisor today.
We know what it takes to make a great live-in carer – warmth, empathy and expertise. We’ve handpicked the finest carers from across the country to provide live in home help, dementia live in care and live in care for the elderly, ready to assist your loved one live happily, safely and with dignity in their own home.
Hometouch Care Ltd. Unit M1 40 Bowling Green Lane Clerkenwell London EC1R 0NE
Phone: 0203 870 4220
Email: hello@myhometouch.com
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Enter your postcode on the carer page and this will generate a list of carers in your area. You can then filter by language, skills, interests, experience. We recommend you review previous client reviews, watch videos of the carers and read our Trustpilot reviews to see how other clients have used hometouch successfully.
We regularly update our pool of carers – if you are having problems, just call a Care Advisor, and they’ll be happy to help.
It depends on the circumstances. If you need a carer urgently to cover another carer, we can recommend carers who are suitable and who have been able to help in this area before. This is best setup as an immediate contract and payment.
If you are looking for a longer term contract, we advise you meet the carer, decide they are the right person for you or your loved one and then agree the contract terms. Many clients like to meet with their carer before confirming an ongoing or longer term contract to ensure there is a good match.
Yes, carers have personal liability insurance. hometouch will ensure all carers commencing a contract will have a policy in place if this is requested by a client.
No, it is against our terms and conditions to pay for carer services outside of hometouch.
Yes, If you need a carer for different times of the day or week, you may need to find additional carers who are able to work at different times. Equally, you may have a carer who is taking leave and you can arrange a short term contract with another carer to cover this period. hometouch allows you to have multiple carer contracts simultaneously which can all be managed from the contracts page on the main hometouch dashboard.
You should pick your own carer according to the criteria you looking for. However, if you need some assistance, we can help you with recommendations. The ultimate choice though is you and your family’s. Please email us at hello@myhometouch.com or call a Care Advisor for help.
No. You can book a carer for a one-off job for a few hours or days or arrange an ongoing contract. An ongoing contract can be cancelled with two weeks notice. If cancelling a single shift, please give the carer 24 hours notice.
hometouch is committed to supporting minimum one hour visits. Otherwise it is as long as is required by you and your family.
First of all, please let hometouch know straight away if you are having problems. We are here to help and want to resolve any problems you have. We take any allegations of poor care, dishonesty, poor punctuality, incompetence or poor communication very seriously and will take action immediately if you have concerns. If you have reason to be dissatisfied with your carer, you need to decide whether they have breached the contract with you (eg have not turned up, been non-punctual), or whether you no longer wish to employ them for your own personal reasons.
We check all of our carers ID, Qualifications and CRB/DBS certificates. We also face to face interview every carer that joins hometouch and assess them against 5 criteria – punctuality, communication skills, compassion/empathy, ability to take initiative and personal presentation/honesty. We conduct detailed scenario testing and reference check all carers. We pride ourselves on the high quality bar we set and only accept a small fraction of the carer applicants we receive.
Yes, hometouch is registered and regulated by the CQC. However our introductory model of care which started in 2015 is technically not regulated by the CQC as the hometouch does not interfere in the care delivery, manage the care plan or provide rotas. Our managed care service is regulated by the CQC.
The carer will be paid the stated rate on their profile minus 20% (inc VAT) commission on an ongoing basis for the duration of the contract and any further contract with the carer. hometouch defines this as an “introductory fee” which is spread out over the length of the contract and any other subsequent contracts with that individual carer. We are committed to supporting a minimum £10/hr income for all carers.
The payment needs to be made before the contract starts. This is held in a third party (escrow) account before being transferred to the carer at the end of the following week. Weekly recurring payments are then made for contracts longer than a week.
hometouch provides a secure online payment facility. Payment details are required before any contract commences and payment is via credit/debit card or direct debit for self funding clients. For ongoing contracts payment is taken in advance every Monday.
Carers set their hourly rates according to their experience level, areas of expertise and the trust ratings they have built up on hometouch. The minimum hourly rate chargeable on hometouch is £10/hr. Please be aware that carers are working on a self-employed basis and therefore have to cover their travel costs and other reasonable expenses. We are committed to ensuring that carers can earn a living wage via offering their services on hometouch.
No, carers work on a self employed basis and there is no statutory requirement to pay Employers NI.
You can cancel at any time for an ongoing contract. If you are booking for defined time period of less than a month, you are committed to paying that amount unless exceptional circumstances have occurred. We will look at each request on a case by case basis. Please note, you are party to a contract with the carer and if there is no reasonable reason is given for ending the contract prematurely, you would be in breach of that contract and the care would be entitled to full payment. All cancellations must be submitted by email to both hometouch on hello@myhometouch.com and the carer.
If there is reason to believe the carer has not fulfilled their duties or there are any other concerns, you can dispute the contract in the contract section. hometouch will look at each disputed contract on a case by case basis and try to resolve the matter fairly. A carer also has the ability to dispute a contract in case they believe they have reason to.
Our safeguarding policy protects vulnerable adults from abuse and is a legal requirement under the Health and Social care Act