Want to Join the Fastest Growing Home Care Marketplace in Europe?

We’re a passionate and committed team of healthcare professionals, engineers, business people and start up lovers who are transforming the experience of families looking for trusted care for their loved ones.

We’re backed by some incredible investors and have a deep focus on improving the lives of the users of our platform.

Want to Join Us? Look at the opportunities below and send us your CV and covering mail to jobs@myhometouch.com

Head of Product

About HomeTouch

HomeTouch is the UK’s leading home care marketplace connecting people looking for home care to carers nearby. We are backed by high profile VCs such as Passion Capital and Global Founders Capital, by health insurer BUPA, and by the UK government. We currently serve hundreds of customers across London and the UK and provide tens of thousands of hours of care each week. Our goal is to solve a social need that touches up to 75% of families globally ­how to find trusted, affordable care for loved ones.
About the role

We offer an exciting opportunity for a talented Product Manager to own our ambitious product roadmap. In close collaboration with our talented engineering team, you’ll get to take our well-funded business with significant market traction to the next level: building a high­ quality, resilient, efficient, scalable, and secure marketplace platform.

You will play a pivotal role in the evolution of the HomeTouch from a stable, scalable platform to a high­ quality product with fine-­tuned UX that customers love. You’ll also be big part of a tech-for-good movement putting control back in the hands of care recipients and their loved ones, while ensuring carers are well-compensated and in control of their own working lives.

About you

Equipped with substantial experience of product managing a web­-based B2C system, you are looking for your next challenge in an established startup. You’ll have built or managed a successful consumer-facing platform before and you’re passionate about high quality software being delivered to production, suitable instrumentation for capturing key usage-­related metrics, and efficient reviewing and feedback processes.

You will have experience of hiring your own development team, including conducting technical interviews, performance management, and consider yourself an expert on what makes a good developer. You’re UI and UX focused, and you’re happy to get your hands dirty whatever the project.

You’re also super comfortable with an informal, friendly and deliverable focused startup culture that rewards hard work and commitment to the project. From our Monday breakfasts to our Thursday team lunches, from games night to climbing club (real thing), you’ll be ready to throw yourself into a vibrant business full of talented people.

Ideally you’re already based in London and can commit to working full-time in our offices in Angel (EC1V).

Skills and Experience

  • 6+ years of product management experience with B2C applications
  • 3+ years of experience in an agile development environment.
  • Some development experience preferred.
  • Hold a computer science or related engineering/technical degree.
  • Fairly technology agnostic; some experience of Node.js is preferred but not required.
  • Reasonable experience working with the Atlassian suite of tools (particularly Jira and Confluence).
  • Experience in both high­-growth start­ups as well as larger more structured environments is highly preferred.
  • Excellent interpersonal skills and able to communicate effectively at all levels.
  • Experienced in managing teams and diverse personalities
  • Highly structured, intelligent, mature, focussed and apolitical.
  • Able to work under pressure with high tolerance for ambiguity.

Compensation

  • Competitive annual salary plus share options
  • Unlimited holiday entitlement
  • Central London working in our beautiful offices in the heart of Angel
  • Benefit from startup perks such as a team entertainment budget, weekly team breakfasts and lunches, flexible working hours, childcare vouchers and other benefits.

Client and Carer Support Representative

Do you have a passion for working for start up companies?

HomeTouch is the UK’s leading home care marketplace connecting people looking for home care to carers nearby. We are backed by high profile angels, BUPA, Passion Capital, 500 start ups as well as the UK government. We are currently serving hundreds of customers across London and help deliver thousands of hours of care each week. Our goal is to solve a social need that touches up to 75% of families globally - how to find trusted, affordable care for their loved ones.

We are hiring for a professional and experienced client and carer support representative to help build a bridge of trust between our carers and clients. We are looking for someone who is bursting with ideas and is passionate about building an company.

Your Job

In this role as a client and carer support representative you will be expected to act as an interface between our clients, carers and the company by resolving queries and issues. Some of the duties involve:

Receiving and responding to inquiries from clients and carers via email, phone and chat Identifying, researching and resolving client and carer issues using available resources Following up on client inquiries within agreed SLA’s Serving as an liaison between the client, carer and various departments Providing customers with product and service information Flexible working pattern required

Job Requirements Required 2 - 3 years experience in customer services ‘A’ Level/Higher or equivalent education

Benefits Competitive annual salary 25 days holiday Permanent, full-time role with immediate start (as soon as you’re available) Work at our office in the heart of Angel together with other startups Startup perks: benefit from a team entertainment budget, unlimited fruit, monthly networking lunches and weekly team drinks

Junior Sales Executive

Start date: ASAP

Hours: 08:00-16:30

Days: Monday-Friday

Holiday: 25 days (plus bank holidays)

Salary: £21,000 - £24,000

Benefits: Weekly company lunches, Apple hardware, unlimited fruit, performance based rewards, team building excursions

Company:

HomeTouch is a vibrant start-up focusing on solving the growing social issue of caring for the nation's elderly in their homes. At the heart of HomeTouch is a knowledgeable, guided customer experience. As sales first line, you’ll be the first point of contact for families who come to us needing help caring for a loved one. You will work a pipeline of inbound leads, and be an agent of change in the lives of others. Your role is to identify and qualify families who are fits for HomeTouch’s platform, and to make sure you’re providing valuable information to those who aren’t. The role is equal parts expert, counselor, and guide -- while always being a salesperson. If you are committed to being a high achiever and want to do well while doing good, the Junior Sales role is ideal.

Duties:

  • Source new sales opportunities through inbound lead follow-up
  • Understanding clients needs and requirements
  • Articulate the HomeTouch proposition to prospective clients
  • Track all leads, prospects and clients via internal systems
  • Assisting clients with the ‘self serve’ carer system (training provided)
  • Communicate lead potential and urgency to our sales team in a professional manner
  • Act as an ambassador for the company and it’s vision
  • Provide customer insight to the wider company

Skills required:

  • Comfortable with tech/phone systems
  • Start-up/care sales experience a bonus
  • Team player with a competitive spirit
  • Solutions-oriented and able to understand the importance of accountability
  • Organised and attentive to details
  • Strong presentation & communication skills
  • Demonstrated emotional intelligence
  • A natural curiosity, desire to learn, and hunger to achieve
  • A genuine desire to serve others and passion to help those in need

If you'd like to apply please email your CV and cover letter to stephanie@myhometouch.com

Medical Student Ambassador Program

Are you outgoing, smart, persistent and passionate about innovation in healthcare? Do you have free time on your hands and want to be part of a fast growing, ethical and pioneering example of digital technology changing the lives of the elderly and families across London? Are you a medical or nursing student looking to expand your skills, increase your employability or considering careers outside of medicine?

The benefits of HomeTouch’s model are numerous and you’ll be evangelising for us on how:

  • Families can select their own carer according to their needs and requirements unlike traditional agencies
  • Carers earn a wage of more than 75% than through traditional agencies
  • Continuity of relationship between carer and care recipient improves health and wellbeing
  • Absence rates are lower due to carer motivation and ownership of their client relationship.

What is the Medical Ambassador Programme?

The medical ambassador programme will offer a unique opportunity for medical student help revolutionise the way care is delivered across London while gaining experience in a health tech startup.

The programme will allow students to:

  • meet patients in the community with a variety of healthcare needs and gain care and interpersonal skills, essential for your future medical career
  • develop leadership and business skills to boost your medical portfolio and CV
  • experience and have a tangible impact in a fast growing startup with a positive social impact
  • earn extra income doing flexible relevant work to fit around your studies

Benefits/Remuneration

  • £10/hr + generous commission or donation to a charity of you choice
  • Flexible hours to fit in with your studies
  • Monthly evening informal workshops with Pizza and Beer on digital health and entrepreneurship with HomeTouch founder
  • Trendy offices with roof terrace and BBQ in Clerkenwell
  • Full Training will be provided

2. Part-time administrative role for students

We’re looking for a bright student with excellent organisational and sound numeracy skills to help with the preparation of invoices for our clients.

You’ll work alongside Finance, Accounting and Customer Support and receive training of the relevant software tools. This is an entry level role and a great chance to gain insights into startup business processes.

Working hours

Working hours are flexible and can fit around your lecture schedule. We’re ideally looking for you to work with us for 5 - 10 hrs a week, either on one day or split across 2 days a week.

Location

You'll be working alongside our team of 15 from our relaxed and trendy startup offices on Clerkenwell Rd.

Remuneration

£10 per hour

About HomeTouch

HomeTouch is a health tech startup that connects people looking for care to vetted and skilled carers. Our goal is to solve a vital social need that touches up to 75% of families globally - how to find trusted, affordable and transparent care for loved ones.

To apply please email us at careers@myhometouch.com with your CV. We look forward to hearing from you!

Sales Internship

Start date: ASAP (4 month fixed contract - possibly ongoing)

Hours: 08:30 - 15:30

Days: Monday-Friday

Day rate: £65.00

Benefits: Weekly company lunches/treats, unlimited fruit, performance based rewards, team building excursions.

Company:

HomeTouch is a vibrant start-up focusing on solving the growing social issue of caring for the nation's elderly in their homes. At the heart of HomeTouch is a knowledgeable, guided customer experience. As sales intern, you’ll assisting the sales team in helping families who come to us needing help caring for a loved one. You will work a pipeline of inbound leads, and be an agent of change in the lives of others. Your role is to identify and qualify families who are fit for HomeTouch’s platform, and to make sure you’re providing valuable information to those who aren’t. The role is equal parts expert, counselor, and guide -- while always being a salesperson. If you are committed to being a high achiever and want to do well while doing good, the sales intern role is ideal.

Duties:

  • Understanding clients needs and requirements
  • Articulate the HomeTouch proposition to prospective clients
  • Assisting clients with the ‘self serve’ carer system (training provided)
  • Communicate lead potential and urgency to our sales team in a professional manner
  • Act as an ambassador for the company and it’s vision
  • Provide customer insight to the wider company
  • Analyse our self serve offering and feedback to tech

Skills required:

  • Enthusiasm for start-ups
  • Interest in healthcare a bonus
  • Team player with a competitive spirit
  • Organised and attentive to details
  • Strong presentation & communication skills
  • Demonstrated emotional intelligence
  • A natural curiosity, desire to learn, and hunger to achieve
  • A genuine desire to serve others and passion to help those in need

If you'd like to apply please email your CV and cover letter to stephanie@myhometouch.com