We’re a passionate and committed team of healthcare professionals, engineers, business people and start up lovers who are transforming the experience of families looking for trusted care for their loved ones.
We’re backed by some incredible investors and have a deep focus on improving the lives of the users of our platform.
Want to Join Us? Look at the opportunities below and send us your CV and covering mail to firstname.lastname@example.org
HomeTouch is the UK’s leading home care marketplace connecting people looking for home care to carers nearby. We are backed by high profile VCs such as Passion Capital and Global Founders Capital, by health insurer BUPA, and by the UK government. We currently serve hundreds of customers across London and the UK and provide tens of thousands of hours of care each week. Our goal is to solve a social need that touches up to 75% of families globally how to find trusted, affordable care for loved ones.
About the role
We offer an exciting opportunity for a talented Product Manager to own our ambitious product roadmap. In close collaboration with our talented engineering team, you’ll get to take our well-funded business with significant market traction to the next level: building a high quality, resilient, efficient, scalable, and secure marketplace platform.
You will play a pivotal role in the evolution of the HomeTouch from a stable, scalable platform to a high quality product with fine-tuned UX that customers love. You’ll also be big part of a tech-for-good movement putting control back in the hands of care recipients and their loved ones, while ensuring carers are well-compensated and in control of their own working lives.
Equipped with substantial experience of product managing a web-based B2C system, you are looking for your next challenge in an established startup. You’ll have built or managed a successful consumer-facing platform before and you’re passionate about high quality software being delivered to production, suitable instrumentation for capturing key usage-related metrics, and efficient reviewing and feedback processes.
You will have experience of hiring your own development team, including conducting technical interviews, performance management, and consider yourself an expert on what makes a good developer. You’re UI and UX focused, and you’re happy to get your hands dirty whatever the project.
You’re also super comfortable with an informal, friendly and deliverable focused startup culture that rewards hard work and commitment to the project. From our Monday breakfasts to our Thursday team lunches, from games night to climbing club (real thing), you’ll be ready to throw yourself into a vibrant business full of talented people.
Ideally you’re already based in London and can commit to working full-time in our offices in Angel (EC1V).
Skills and Experience
Do you have a passion for working for start up companies?
HomeTouch is the UK’s leading home care marketplace connecting people looking for home care to carers nearby. We are backed by high profile angels, BUPA, Passion Capital, 500 start ups as well as the UK government. We are currently serving hundreds of customers across London and help deliver thousands of hours of care each week. Our goal is to solve a social need that touches up to 75% of families globally - how to find trusted, affordable care for their loved ones.
We are hiring for a professional and experienced client and carer support representative to help build a bridge of trust between our carers and clients. We are looking for someone who is bursting with ideas and is passionate about building an company.
In this role as a client and carer support representative you will be expected to act as an interface between our clients, carers and the company by resolving queries and issues. Some of the duties involve:
Receiving and responding to inquiries from clients and carers via email, phone and chat Identifying, researching and resolving client and carer issues using available resources Following up on client inquiries within agreed SLA’s Serving as an liaison between the client, carer and various departments Providing customers with product and service information Flexible working pattern required
Job Requirements Required 2 - 3 years experience in customer services ‘A’ Level/Higher or equivalent education
Benefits Competitive annual salary 25 days holiday Permanent, full-time role with immediate start (as soon as you’re available) Work at our office in the heart of Angel together with other startups Startup perks: benefit from a team entertainment budget, unlimited fruit, monthly networking lunches and weekly team drinks
Are you outgoing, smart, persistent and passionate about innovation in healthcare? Do you have free time on your hands and want to be part of a fast growing, ethical and pioneering example of digital technology changing the lives of the elderly and families across London? Are you a medical or nursing student looking to expand your skills, increase your employability or considering careers outside of medicine?
The benefits of HomeTouch’s model are numerous and you’ll be evangelising for us on how:
What is the Medical Ambassador Programme?
The medical ambassador programme will offer a unique opportunity for medical student help revolutionise the way care is delivered across London while gaining experience in a health tech startup.
The programme will allow students to:
We’re looking for a bright student with excellent organisational and sound numeracy skills to help with the preparation of invoices for our clients.
You’ll work alongside Finance, Accounting and Customer Support and receive training of the relevant software tools. This is an entry level role and a great chance to gain insights into startup business processes.
Working hours are flexible and can fit around your lecture schedule. We’re ideally looking for you to work with us for 5 - 10 hrs a week, either on one day or split across 2 days a week.
You'll be working alongside our team of 15 from our relaxed and trendy startup offices on Clerkenwell Rd.
£10 per hour
HomeTouch is a health tech startup that connects people looking for care to vetted and skilled carers. Our goal is to solve a vital social need that touches up to 75% of families globally - how to find trusted, affordable and transparent care for loved ones.
To apply please email us at email@example.com with your CV. We look forward to hearing from you!