Customise your loved one’s care with hometouch
There are two ways to manage the provision of care to someone who is in need of support from a carer. These are called Regulated and Introductory.
Our introductory service helps you find the best carer and gives you full control, affordability and flexibility.
- Search for and view approved carers online
- Communicate directly with carers via our secure messaging system
- We help you find, shortlist and choose your carers - if you need
- Create and manage your care plan online
- Review bookings and billing information
- Stay informed with your care journal
If your care needs are complex, or if you would prefer a fully managed service, regulated by the CQC, then our regulated service will give you total peace of mind.All of the benefits of introductory care plus:
- Fully managed clinical service
- Dedicated Nurse Manager
- Home visit to conduct a personal assessment
- Care plan drawn up by our in house nursing team
- Selected carer to meet the care needs
- Regular check-ins and reviews of your care plan
- Regulated by the Care Quality Commission
Need help choosing?
To talk through what's best for you and your family, call us anytime on 0203 870 4220.
Introductory care is when a company, such as hometouch, introduces someone in need of care to a carer. The management of that care is then between the care recipient, the carer and anyone who may also be involved in the wishes of a care recipient - such as a next of kin. hometouch does not directly manage introductory care.
Our award-winning introductory model of care has provided more than 500,000 hours of care to families across the UK since 2015.
hometouch was founded by an NHS dementia specialist to give families choice, transparency and control over their care and to help build a relationship with the carer directly – so an emphasis on continuity is paramount.
The CQC does not regulate introductory models of care, but we apply the same rigorous standards of carer selection and vetting.
What are the benefits of hometouch's introductory model?
Is introductory care right for me?
What does hometouch offer as part of introductory care?
What is not included as part of introductory care?
What happens if my carer goes on holiday or is sick?
Our fully managed live-in care service offers best-in-class support across a wide range of conditions.
As well as benefiting from our in house nursing and dementia specialist expertise, you will have access to our most experienced carers.
We’ll also visit your loved one’s home, conduct a face-to-face care and risk assessment, prepare a care plan and ensure it is updated regularly by our in house nursing team, with oversight from our in-house doctor.
Quality, transparency and trust are fundamental to everything we do at hometouch. This is why we are proud to offer a fully regulated service inspected by the Care Quality Commission, independent regulator of health and social care in England.