Live-in care in Hampshire


Are you looking for live-in care in Hampshire? At Hometouch, we select the best live-in carers to provide at home support for a range of medical conditions. From 24-hour dementia care to overnight care, we select experienced home carers in Hampshire. Get in touch today.

Where your loved one comes first

We know what it takes to make a great live-in carer – warmth, empathy and expertise. We’ve handpicked the finest carers from across the country to provide live in home help, dementia live in care and live in care for the elderly, ready to assist your loved one live happily, safely and with dignity in their own home.

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Our carers are paid above the industry average
We are founded by a dementia doctor and have an experienced nursing team
All our carers undergo in house dementia training
We cover 24 hours/day 365 days a year
Trusted by more than 1,000 families - we deliver 50,000 hours of care each month

Customise your loved one’s care with Hometouch


There are two ways to manage the provision of care to someone who is in need of support from a carer. These are called Regulated and Introductory.

Introductory care


Our introductory service helps you find the best carer and gives you full control, affordability and flexibility.

  • Search for and view approved carers online
  • Communicate directly with carers via our secure messaging system
  • We help you find, shortlist and choose your carers - if you need
  • Create and manage your care plan online
  • Review bookings and billing information
  • Stay informed with your care journal

Regulated care


If your care needs are complex, or if you would prefer a fully managed service, regulated by the CQC, then our regulated CQC live-in care service will give you total peace of mind.

All of the benefits of introductory care plus:

  • Fully managed clinical service
  • Access to our multi-skilled clinical team comprising of registered nurses, mental health first aider and healthcare professionals
  • Dedicated care account manager
  • Face to face assessment
  • Personalised carer matching process with you choosing your main carer
  • Bespoke person-centred care plan curated by our in house clinical team
  • Activities to support mental health and wellbeing
  • Remote access to your care plan to review daily updates via an app
  • Regular check-ins and reviews of your care plan and carer
  • Full PPE included
  • Emergency cover
  • Dignified approach to end of life care
Speak to one of our knowledgeable care advisers about Hometouch’s high quality live-in care service

Hampshire live-in care


Looking for live-in carers in Hampshire? Welcome to Hometouch. We have carers in Winchester, Portsmouth and Southampton, and across Hampshire and the South Coast.

Our mission is to help people live happily, safely and with dignity in their own home. We can help your loved one carry on doing what they love – whether that’s watching the hovercraft at Southsea seafront or getting some fresh air in the New Forest. We offer an unparalleled level of care for your loved one, and peace of mind for you.

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Choose Hometouch for quality care services


At Hometouch, we believe that every person deserves personalised and quality care. Based on this principle, we’ve created a unique home carer matching system where you can learn everything about our handpicked carers and choose the perfect one for your loved one. We’ll be with you throughout the entire process, discussing your loved one’s requirements, preferences, and other needs.

We’ll provide you with a list of Hampshire live-in carers for you to speak to and choose from so that you find the ideal match. For more information regarding our carers and services, get in touch with a Hometouch care advisor. They will answer all the questions you may have.

And if you’re still wondering whether Hometouch is your best choice. Let us allay your possible doubts. First of all, Hometouch was founded by a former NHS dementia specialist, and slowing the progress of dementia is something we specialise in. Secondly, all our live-in carers are handpicked for experience and empathy. They need to go through a scrutinised background check and have proof they’ve undergone professional training.

And last but not least, we’re rated five stars on Trustpilot and have a rating of 9.8/10 on homecare.co.uk. We’ve helped thousands of UK families who have praised us for our professional and empathetic approach to live-in care. Our reviews speak for themselves, so be sure to go through them if you still have some doubts regarding Hometouch.


Hampshire live-in care explained


Live-in care, which can also be referred to as home care or personal care, refers to a care service where a carer lives with the person receiving support in their own home. In other words, a home carer provides top-quality one-to-one support to your loved one 24/7, ensuring they get all the help they need, matter the circumstances. In-home care is especially vital for individuals with dementia, as they might become confused or distressed in unfamiliar surroundings of a residential care home.

What’s more, a live-in carer can provide much more individual support so that your loved one can carry on doing the things they love and continue with their regular routines as the carer is watching over them. On top of that, with the carer staying at your loved one’s home, live-in care is often a much cheaper option than a stay in a care home.


Various types of home care in Hampshire


Hometouch provides numerous home care services in Hampshire. Besides standard 24-hour live-in care, we also provide end-of-life care, disability care, elderly care, companionship, overnight care, and more. All the above services are provided by professional and trained home carers, who have dedicated their lives to providing the best possible care to people who require it.

However, from all the services Hometouch provides, we specialise in dementia care. And with various forms of dementia becoming a growing issue in the UK, our services have proven their value. Dementia care requires special skills and training due to the effects of the disease, including agitation, confusion, and wandering.

Hometouch dementia carers are all experienced professionals who have undergone special training and background checks, which make them eligible to provide care to people with dementia. What’s also vital is that our live-in dementia care is at home care. This means your loved one will receive 24/7 in-home help in the familiar surroundings, so essential when slowing the progress of dementia.

And if your loved ones don’t require full-time help, you can opt for the Hometouch domiciliary care. In this option, carer’s visits are shorter, with their goal being to provide aid with basic needs, for instance, home chores (washing, cleaning, etc.), dressing, food preparation, or assistance with personal care.


What is respite care?


The case may be that your loved one’s live-in carer isn’t available for some reason. It can be a family emergency or well-deserved rest. In such a case, your best option is Hometouch Hampshire respite care, where we’ll help you find a short-term replacement carer, typically for a minimum of one week.


Residential care vs live-in care


In essence, when looking for 24-hour care in Hampshire, you have to options. You can either arrange live-in care for your family members or send them to a residential care home. The primary difference here is that the first option means a personal carer will stay with your loved one in their own home, whereas the second implies sending them to a facility to live with other patients and get help from a qualified care team.

Both options come with their distinct pros and cons, so it’s vital to go through them before deciding on the solution that will provide the best help and support to your loved one. Please refer to our more in-depth article for more details on Hampshire care homes and live-in care as an alternative.


Becoming a Hometouch personal carer


Private carers in Hampshire are usually self-employed and work independently or via an introductory agency. All our Hometouch home personal carers are top-quality and reliable professionals who need to undergo a scrutinised background check before we even consider their application.

If you are thinking about joining our ranks and starting a live-in care job in Hampshire, the best place to start is our dedicated page, where you’ll find all the information regarding a career in live-in care and get help with your application.


"The Hometouch carers were very well qualified and diligent with the help and assistance they provided. Their help was warm and comforting in a difficult time of transition. I would have no hesitation in recommending Hometouch and their people in the future."

What is live-in care?


Live-in care is when a carer lives with the person receiving care in their home.
From companionship care all the way to round-the-clock complex care, a live-in carer can provide one-to-one support in your loved one’s own home. This is especially important for people living with dementia, who may become increasingly confused or distressed in unfamiliar surroundings.

A dedicated live-in carer can provide your loved one with more individual care than they’d receive at a residential home. So whether it’s a day out on weekends, or fish and chips in front of the TV on a Friday evening, your loved one can carry on doing the things they enjoy.
And because the carer is staying on-site, it’s often cheaper than a care home too. To find out more about the cost of care where you live, take a look at our page on understanding the cost of care.

At Hometouch, we help people live happily, safely and with dignity in their own homes. If you think live-in care could be right for your loved one, contact a Hometouch Care Advisor today.


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Frequently Asked Questions


Finding a carer

How do I search for carers that fit my needs?

Enter your postcode on the carer page and this will generate a list of carers in your area. You can then filter by language, skills, interests, experience. We recommend you review previous client reviews, watch videos of the carers and read our Trustpilot reviews to see how other clients have used hometouch successfully.

I cannot find a carer in my area. Why is this?

We regularly update our pool of carers – if you are having problems, just call a Care Advisor, and they’ll be happy to help.

Should I meet a carer before arranging a contract?

It depends on the circumstances. If you need a carer urgently to cover another carer, we can recommend carers who are suitable and who have been able to help in this area before. This is best setup as an immediate contract and payment.

If you are looking for a longer term contract, we advise you meet the carer, decide they are the right person for you or your loved one and then agree the contract terms. Many clients like to meet with their carer before confirming an ongoing or longer term contract to ensure there is a good match.

Are carers insured?

Yes, carers have personal liability insurance. hometouch will ensure all carers commencing a contract will have a policy in place if this is requested by a client.

Once I have met a carer, can I arrange to pay them in cash?

No, it is against our terms and conditions to pay for carer services outside of hometouch.

Can I employ more than one carer at the same time?

Yes, If you need a carer for different times of the day or week, you may need to find additional carers who are able to work at different times. Equally, you may have a carer who is taking leave and you can arrange a short term contract with another carer to cover this period. hometouch allows you to have multiple carer contracts simultaneously which can all be managed from the contracts page on the main hometouch dashboard.

Do I pick my own carer or do you assign one to me?

You should pick your own carer according to the criteria you looking for. However, if you need some assistance, we can help you with recommendations. The ultimate choice though is you and your family’s. Please email us at hello@myhometouch.com or call a Care Advisor for help.


Arranging care

Is there a minimum contract length?

No. You can book a carer for a one-off job for a few hours or days or arrange an ongoing contract. An ongoing contract can be cancelled with two weeks notice. If cancelling a single shift, please give the carer 24 hours notice.

How long can the visits be?

hometouch is committed to supporting minimum one hour visits. Otherwise it is as long as is required by you and your family.

What happens if I am not happy with my carer?

First of all, please let hometouch know straight away if you are having problems. We are here to help and want to resolve any problems you have. We take any allegations of poor care, dishonesty, poor punctuality, incompetence or poor communication very seriously and will take action immediately if you have concerns. If you have reason to be dissatisfied with your carer, you need to decide whether they have breached the contract with you (eg have not turned up, been non-punctual), or whether you no longer wish to employ them for your own personal reasons.

How are your carers vetted?

We check all of our carers ID, Qualifications and CRB/DBS certificates. We also face to face interview every carer that joins hometouch and assess them against 5 criteria – punctuality, communication skills, compassion/empathy, ability to take initiative and personal presentation/honesty. We conduct detailed scenario testing and reference check all carers. We pride ourselves on the high quality bar we set and only accept a small fraction of the carer applicants we receive.

Is hometouch registered with the Care Quality Commission?

Yes, hometouch is registered and regulated by the CQC. However our introductory model of care which started in 2015 is technically not regulated by the CQC as the hometouch does not interfere in the care delivery, manage the care plan or provide rotas. Our managed care service is regulated by the CQC.


Contracts and payments

What will the carer be paid?

The carer will be paid the stated rate on their profile minus 20% (inc VAT) commission on an ongoing basis for the duration of the contract and any further contract with the carer. hometouch defines this as an “introductory fee” which is spread out over the length of the contract and any other subsequent contracts with that individual carer. We are committed to supporting a minimum £10/hr income for all carers.

When do I need to pay?

The payment needs to be made before the contract starts. This is held in a third party (escrow) account before being transferred to the carer at the end of the following week. Weekly recurring payments are then made for contracts longer than a week.

How do I pay for care?

hometouch provides a secure online payment facility. Payment details are required before any contract commences and payment is via credit/debit card or direct debit for self funding clients. For ongoing contracts payment is taken in advance every Monday.

Who sets the rates for carer pay?

Carers set their hourly rates according to their experience level, areas of expertise and the trust ratings they have built up on hometouch. The minimum hourly rate chargeable on hometouch is £10/hr. Please be aware that carers are working on a self-employed basis and therefore have to cover their travel costs and other reasonable expenses. We are committed to ensuring that carers can earn a living wage via offering their services on hometouch.

Do I need to pay employers National Insurance?

No, carers work on a self employed basis and there is no statutory requirement to pay Employers NI.

Can I cancel a contract?

You can cancel at any time for an ongoing contract. If you are booking for defined time period of less than a month, you are committed to paying that amount unless exceptional circumstances have occurred. We will look at each request on a case by case basis. Please note, you are party to a contract with the carer and if there is no reasonable reason is given for ending the contract prematurely, you would be in breach of that contract and the care would be entitled to full payment. All cancellations must be submitted by email to both hometouch on hello@myhometouch.com and the carer.

What if there is a dispute?

If there is reason to believe the carer has not fulfilled their duties or there are any other concerns, you can dispute the contract in the contract section. hometouch will look at each disputed contract on a case by case basis and try to resolve the matter fairly. A carer also has the ability to dispute a contract in case they believe they have reason to.

What is your safeguarding policy?

Our safeguarding policy protects vulnerable adults from abuse and is a legal requirement under the Health and Social care Act


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Hometouch has been one of the best companies I have worked for in the care sector! I have always been told I’m appreciated and been made to feel like it too. I’m so happy to be a part of the Hometouch team

Shaheen


£750 - £900 per week. Double bank holiday pay

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