There are two ways to manage the provision of care to someone who is in need of support from a carer. These are called Regulated and Introductory.
Our introductory service helps you find the best carer and gives you full control, affordability and flexibility.
If your care needs are complex, or if you would prefer a fully managed service, regulated by the CQC, then our regulated CQC live-in care service will give you total peace of mind.
All of the benefits of introductory care plus:
In the life of every human being, there comes a time when extra help is needed to ensure one’s high quality of life and happiness. As for their younger family members, i.e. sons or daughters, it’s a time of difficult choices, especially when they’re not able to focus on providing that care themselves.
Finding the right live-in caregiver in Caldicot can prove to be a challenge. After all, vetting and interviewing every single candidate can consume a lot of time and effort. This is where Hometouch comes in. Our mission is to connect elderly patients with qualified, experienced live-in carers across the UK, with the aim to alleviate the major pains associated with ageing, as well as improve the public image and perception of elderly caregivers.
Since we prioritize the individual approach to every patient, don’t hesitate to give us a call at 020 3870 4220 or fill out our Hometouch Care Advisory contact form.
At Hometouch, we believe that every single person deserves the absolute best care, and the services of live-in carers are simply the best and only way to achieve that. While care homes remain a popular (and slightly cheaper) option, they are plagued by a myriad of issues that can’t really be solved without flipping the entire geriatric care system in the UK upside down.
Instances of abusive nurses and insufficient attention paid to the care home tenants pop up in the national discourse every now and then, but it’s not enough to initiate real changes. Live-in caregivers may be more expensive than their alternatives, but they’re currently the only way your loved one will get the care they need and deserve.
Ever since 2016, Hometouch has been perfecting the database of live-in caregivers in Caldicot and other regions in the UK, to help match our clients with professionals who know and love what they do. We can help you reach out to carers who offer specialized services to the neediest patients, as well as ones that will help your family members create a healthy routine, and help them go about their daily tasks, such as cooking or cleaning.
If you choose Hometouch, you’ll be presented with two basic care packages: introductory and regulated. Regardless of which option you choose, you’re entitled to change them, should you need to do so.
The introductory care offer leaves you in charge of the majority of planning and supervision. It’s the best choice if you have the time to oversee the live-in care of your relative, and want to remain in total control of the process. The regulated care option, on the other hand, includes regular checkups by independent observers, who will evaluate the caregiver’s performance and suggest changes to the care plan, if necessary. It’s all regulated by the CQC, which compiles detailed reports of our work on a regular basis, ensuring full transparency.
Whether you choose the introductory or regulated care option, you can rest assured that Hometouch will connect you with one of the best live-in carers in the Caldicot area.
"hometouch has provided me with the peace of mind that my mother is in good, safe hands whilst I am at work. They provide me with regular, relevant updates so I don't need to worry."
Live-in care is when a carer lives with the person receiving care in their home.
From companionship care all the way to round-the-clock complex care, a live-in carer can provide one-to-one support in your loved one’s own home. This is especially important for people living with dementia, who may become increasingly confused or distressed in unfamiliar surroundings.
A dedicated live-in carer can provide your loved one with more individual care than they’d receive at a residential home. So whether it’s a day out on weekends, or fish and chips in front of the TV on a Friday evening, your loved one can carry on doing the things they enjoy.
And because the carer is staying on-site, it’s often cheaper than a care home too. To find out more about the cost of care where you live, take a look at our page on understanding the cost of care.
At Hometouch, we help people live happily, safely and with dignity in their own homes. If you think live-in care could be right for your loved one, contact a Hometouch Care Advisor today.
We know what it takes to make a great live-in carer – warmth, empathy and expertise. We’ve handpicked the finest carers from across the country to provide live in home help, dementia live in care and live in care for the elderly, ready to assist your loved one live happily, safely and with dignity in their own home.
Hometouch Care Ltd. Unit M1 40 Bowling Green Lane Clerkenwell London EC1R 0NE
Phone: 0203 870 4220
Email: hello@myhometouch.com
Finding out that someone you love has Alzheimer’s can be frightening. It’s natural to worry about their future and also to have concerns that you may inherit the disease, or…
Physical activity can improve the health of mind, body and spirit, and there’s evidence that exercise can protect against dementia. Research is confirming that staying active may help those affected…
The early signs of dementia include forgetfulness, misplacing of objects, struggling to find the right words, personality changes, and confusion. We all walk into the kitchen and forget what we…
When doctors talk about dementia, they’re referring to a set of symptoms, not a disease with a specific cause. People with dementia struggle with memory and reasoning. The key symptoms…
Enter your postcode on the carer page and this will generate a list of carers in your area. You can then filter by language, skills, interests, experience. We recommend you review previous client reviews, watch videos of the carers and read our Trustpilot reviews to see how other clients have used hometouch successfully.
We regularly update our pool of carers – if you are having problems, just call a Care Advisor, and they’ll be happy to help.
It depends on the circumstances. If you need a carer urgently to cover another carer, we can recommend carers who are suitable and who have been able to help in this area before. This is best setup as an immediate contract and payment.
If you are looking for a longer term contract, we advise you meet the carer, decide they are the right person for you or your loved one and then agree the contract terms. Many clients like to meet with their carer before confirming an ongoing or longer term contract to ensure there is a good match.
Yes, carers have personal liability insurance. hometouch will ensure all carers commencing a contract will have a policy in place if this is requested by a client.
No, it is against our terms and conditions to pay for carer services outside of hometouch.
Yes, If you need a carer for different times of the day or week, you may need to find additional carers who are able to work at different times. Equally, you may have a carer who is taking leave and you can arrange a short term contract with another carer to cover this period. hometouch allows you to have multiple carer contracts simultaneously which can all be managed from the contracts page on the main hometouch dashboard.
You should pick your own carer according to the criteria you looking for. However, if you need some assistance, we can help you with recommendations. The ultimate choice though is you and your family’s. Please email us at hello@myhometouch.com or call a Care Advisor for help.
No. You can book a carer for a one-off job for a few hours or days or arrange an ongoing contract. An ongoing contract can be cancelled with two weeks notice. If cancelling a single shift, please give the carer 24 hours notice.
hometouch is committed to supporting minimum one hour visits. Otherwise it is as long as is required by you and your family.
First of all, please let hometouch know straight away if you are having problems. We are here to help and want to resolve any problems you have. We take any allegations of poor care, dishonesty, poor punctuality, incompetence or poor communication very seriously and will take action immediately if you have concerns. If you have reason to be dissatisfied with your carer, you need to decide whether they have breached the contract with you (eg have not turned up, been non-punctual), or whether you no longer wish to employ them for your own personal reasons.
We check all of our carers ID, Qualifications and CRB/DBS certificates. We also face to face interview every carer that joins hometouch and assess them against 5 criteria – punctuality, communication skills, compassion/empathy, ability to take initiative and personal presentation/honesty. We conduct detailed scenario testing and reference check all carers. We pride ourselves on the high quality bar we set and only accept a small fraction of the carer applicants we receive.
Yes, hometouch is registered and regulated by the CQC. However our introductory model of care which started in 2015 is technically not regulated by the CQC as the hometouch does not interfere in the care delivery, manage the care plan or provide rotas. Our managed care service is regulated by the CQC.
The carer will be paid the stated rate on their profile minus 20% (inc VAT) commission on an ongoing basis for the duration of the contract and any further contract with the carer. hometouch defines this as an “introductory fee” which is spread out over the length of the contract and any other subsequent contracts with that individual carer. We are committed to supporting a minimum £10/hr income for all carers.
The payment needs to be made before the contract starts. This is held in a third party (escrow) account before being transferred to the carer at the end of the following week. Weekly recurring payments are then made for contracts longer than a week.
hometouch provides a secure online payment facility. Payment details are required before any contract commences and payment is via credit/debit card or direct debit for self funding clients. For ongoing contracts payment is taken in advance every Monday.
Carers set their hourly rates according to their experience level, areas of expertise and the trust ratings they have built up on hometouch. The minimum hourly rate chargeable on hometouch is £10/hr. Please be aware that carers are working on a self-employed basis and therefore have to cover their travel costs and other reasonable expenses. We are committed to ensuring that carers can earn a living wage via offering their services on hometouch.
No, carers work on a self employed basis and there is no statutory requirement to pay Employers NI.
You can cancel at any time for an ongoing contract. If you are booking for defined time period of less than a month, you are committed to paying that amount unless exceptional circumstances have occurred. We will look at each request on a case by case basis. Please note, you are party to a contract with the carer and if there is no reasonable reason is given for ending the contract prematurely, you would be in breach of that contract and the care would be entitled to full payment. All cancellations must be submitted by email to both hometouch on hello@myhometouch.com and the carer.
If there is reason to believe the carer has not fulfilled their duties or there are any other concerns, you can dispute the contract in the contract section. hometouch will look at each disputed contract on a case by case basis and try to resolve the matter fairly. A carer also has the ability to dispute a contract in case they believe they have reason to.
Our safeguarding policy protects vulnerable adults from abuse and is a legal requirement under the Health and Social care Act
Hometouch has been one of the best companies I have worked for in the care sector! I have always been told I’m appreciated and been made to feel like it too. I’m so happy to be a part of the Hometouch team
Shaheen
