There are two ways to manage the provision of care to someone who is in need of support from a carer. These are called Regulated and Introductory.
Our introductory service helps you find the best carer and gives you full control, affordability and flexibility.
If your care needs are complex, or if you would prefer a fully managed service, regulated by the CQC, then our regulated CQC live-in care service will give you total peace of mind.
All of the benefits of introductory care plus:
Choose from the finest carers in Exeter. We’ll provide you with a curated selection of carefully vetted, experienced live-in carers that we think will be a great match for your loved one as well as a tailored care plan. Whether you’re in St Thomas or Topsham, we can provide you with reliable home care services in the Exeter area.
At Hometouch, we offer tailored live-in support to people with various health conditions and specified needs. We know better than anyone that every human being is different and requires a unique approach to care. With this in mind, we’ve created an exceptional carer matching system to help you find a live-in carer that will suit your loved one’s individual needs.
We’ll help you throughout the entire process, discussing your family member’s preferences and requirements. Then, based on your answers, we’ll provide you with a shortlist of Devon-based carers we believe are the perfect candidates for the job. You’ll be able to speak to all of them and then choose the one you believe is the ideal match. And don’t worry, we handpick all our carers to ensure they have the training, experience, and empathy to be a reliable and quality caregiver.
To find the perfect carer for your loved one, get in touch with a Hometouch Care Advisor. They will provide you with all the information you need regarding the types of our in-home care services and the carer matching system.
We have years of experience in the live-in care field, providing thousands of UK families with professional and reliable home care services of the highest quality. Moreover, since we were founded by Dr Jamie Wilson, a former NHS dementia specialist, we provide exceptional dementia care. On top of that, Hometouch is regulated by the Care Quality Commission, so you can rest assured we’re trustworthy.
Still not convinced? Well, how about the fact that we’re rated 9.8/10 on homecare.co.uk? We’re also proud of our five stars on Trustpilot, not to mention thousands of satisfied clients throughout England. The numbers speak for themselves. Hometouch is your number one place to find the best in-home carers for your family members.
Live-in care is precisely what you think it is. It’s when a caregiver lives with the person receiving support in their own home. This allows them to provide round-the-clock and more individual care to meet your loved one’s specific needs. 24-hour home care is exceptionally vital for people with more severe health issues such as Alzheimer’s or various forms of dementia, as they can receive the help they need within familiar surroundings.
However, no matter the type of home care service, they all come with great mutual benefits. First of all, they provide more person-oriented help, so you can rest assured all your loved one’s needs are met. Secondly, since a carer is with your family member 24/7, they can carry on with their favourite activities and routines, which can be exceptionally helpful and relaxing. And last but not least, in-home care is often cheaper than a stay in a residential care home. This, however, depends heavily on the type of care service and several additional factors.
Hometouch provides a wide range of live-in care services in Exeter. Besides 24-hour in-home care, you can also opt for companionship care, elderly care, disability care, home nursing care, companionship care, and more. In short, at Hometouch, you’ll be able to find just the kind of support your loved one requires.
As mentioned, we primarily specialise in dementia care, which requires a much more specified approach than many other forms of live-in care. Carers who deal with patients with dementia need to undergo special training and have a distinct set of skills due to the common effects of the condition, including agitation, wandering, and confusion.
Our specialised dementia home carers offer an excellent alternative to Exeter dementia care homes, allowing your loved one to get more individual support in familiar surroundings of their own home. Care homes can be loud and crowded, which can only amplify confusion and distress in people with various forms of dementia.
The case may be that your family members don’t require 24-hour in-home care. In this case, you should opt for domiciliary care. It offers a less intensive support option, relying on shorter visits rather than 24/7 care. The point of such visits is to help in various household chores (doing the washing, cleaning, ironing, etc.), meal preparation, aid with running errands, and assistance with personal care.
Elderly care also offers a great alternative to older people’s care home facilities in Exeter. Again, elderly care in Exeter is a less intense option, focused primarily on companionship, medication administration, driving the elderly to appointments, picking up prescriptions, etc.
f, for some reason, your loved one’s personal carer is unavailable, be it a family emergency, unexpected illness, or well-deserved rest, Hometouch can provide the support you need. In case of an emergency, you’ll be able to get in touch with a respite carer, who will provide support to your family member for a short period. Respite care is a great option when round the clock supervision is required, and it’s typically for a minimum of one week.
The cost of live-in care can vary depending on numerous factors. Firstly, as you already know, there are numerous types of in-home care services, with some being more demanding than others. At Hometouch, our prices start at £1250 per week for standard companionship care, with more advanced packages available for people with complex care needs.
Besides the type of care service you opt for, the price can also be determined by more specific and complex individual needs. For more detailed information, get in touch with a Hometouch Care Advisor. They will provide you with all the answers regarding our services and costs. This way, you’ll be able to estimate how much live-in care for your loved ones might cost.
You have two options when arranging care for your loved ones in Exeter. You can either opt for personalised in-home care or a residential care home in Exeter. The difference is in the name, with live-in carers providing support to a person in their own home, and care home means sending your family member to a facility where they would live with other patients.
Both options have their advantages and downsides, which you can discover in more detail by reading our in-depth article on live-in care and residential care.
"I used Hometouch to find a carer for my elderly mother. The carer we found was second to none, the highest standard of care was provided."
Live-in care is when a carer lives with the person receiving care in their home.
From companionship care all the way to round-the-clock complex care, a live-in carer can provide one-to-one support in your loved one’s own home. This is especially important for people living with dementia, who may become increasingly confused or distressed in unfamiliar surroundings.
A dedicated live-in carer can provide your loved one with more individual care than they’d receive at a residential home. So whether it’s a day out on weekends, or fish and chips in front of the TV on a Friday evening, your loved one can carry on doing the things they enjoy. And because the carer is staying on-site, it’s often cheaper than a care home too.
To find out more about the cost of care where you live, take a look at our page on understanding the cost of care.
At Hometouch, we help people live happily, safely and with dignity in their own homes. If you think live-in care could be right for your loved one, contact a Hometouch Care Advisor today.
Enter your postcode on the carer page and this will generate a list of carers in your area. You can then filter by language, skills, interests, experience. We recommend you review previous client reviews, watch videos of the carers and read our Trustpilot reviews to see how other clients have used hometouch successfully.
We regularly update our pool of carers – if you are having problems, just call a Care Advisor, and they’ll be happy to help.
It depends on the circumstances. If you need a carer urgently to cover another carer, we can recommend carers who are suitable and who have been able to help in this area before. This is best setup as an immediate contract and payment.
If you are looking for a longer term contract, we advise you meet the carer, decide they are the right person for you or your loved one and then agree the contract terms. Many clients like to meet with their carer before confirming an ongoing or longer term contract to ensure there is a good match.
Yes, carers have personal liability insurance. hometouch will ensure all carers commencing a contract will have a policy in place if this is requested by a client.
No, it is against our terms and conditions to pay for carer services outside of hometouch.
Yes, If you need a carer for different times of the day or week, you may need to find additional carers who are able to work at different times. Equally, you may have a carer who is taking leave and you can arrange a short term contract with another carer to cover this period. hometouch allows you to have multiple carer contracts simultaneously which can all be managed from the contracts page on the main hometouch dashboard.
You should pick your own carer according to the criteria you looking for. However, if you need some assistance, we can help you with recommendations. The ultimate choice though is you and your family’s. Please email us at email@example.com or call a Care Advisor for help.
No. You can book a carer for a one-off job for a few hours or days or arrange an ongoing contract. An ongoing contract can be cancelled with two weeks notice. If cancelling a single shift, please give the carer 24 hours notice.
hometouch is committed to supporting minimum one hour visits. Otherwise it is as long as is required by you and your family.
First of all, please let hometouch know straight away if you are having problems. We are here to help and want to resolve any problems you have. We take any allegations of poor care, dishonesty, poor punctuality, incompetence or poor communication very seriously and will take action immediately if you have concerns. If you have reason to be dissatisfied with your carer, you need to decide whether they have breached the contract with you (eg have not turned up, been non-punctual), or whether you no longer wish to employ them for your own personal reasons.
We check all of our carers ID, Qualifications and CRB/DBS certificates. We also face to face interview every carer that joins hometouch and assess them against 5 criteria – punctuality, communication skills, compassion/empathy, ability to take initiative and personal presentation/honesty. We conduct detailed scenario testing and reference check all carers. We pride ourselves on the high quality bar we set and only accept a small fraction of the carer applicants we receive.
Yes, hometouch is registered and regulated by the CQC. However our introductory model of care which started in 2015 is technically not regulated by the CQC as the hometouch does not interfere in the care delivery, manage the care plan or provide rotas. Our managed care service is regulated by the CQC.
The carer will be paid the stated rate on their profile minus 20% (inc VAT) commission on an ongoing basis for the duration of the contract and any further contract with the carer. hometouch defines this as an “introductory fee” which is spread out over the length of the contract and any other subsequent contracts with that individual carer. We are committed to supporting a minimum £10/hr income for all carers.
The payment needs to be made before the contract starts. This is held in a third party (escrow) account before being transferred to the carer at the end of the following week. Weekly recurring payments are then made for contracts longer than a week.
hometouch provides a secure online payment facility. Payment details are required before any contract commences and payment is via credit/debit card or direct debit for self funding clients. For ongoing contracts payment is taken in advance every Monday.
Carers set their hourly rates according to their experience level, areas of expertise and the trust ratings they have built up on hometouch. The minimum hourly rate chargeable on hometouch is £10/hr. Please be aware that carers are working on a self-employed basis and therefore have to cover their travel costs and other reasonable expenses. We are committed to ensuring that carers can earn a living wage via offering their services on hometouch.
No, carers work on a self employed basis and there is no statutory requirement to pay Employers NI.
You can cancel at any time for an ongoing contract. If you are booking for defined time period of less than a month, you are committed to paying that amount unless exceptional circumstances have occurred. We will look at each request on a case by case basis. Please note, you are party to a contract with the carer and if there is no reasonable reason is given for ending the contract prematurely, you would be in breach of that contract and the care would be entitled to full payment. All cancellations must be submitted by email to both hometouch on firstname.lastname@example.org and the carer.
If there is reason to believe the carer has not fulfilled their duties or there are any other concerns, you can dispute the contract in the contract section. hometouch will look at each disputed contract on a case by case basis and try to resolve the matter fairly. A carer also has the ability to dispute a contract in case they believe they have reason to.
Our safeguarding policy protects vulnerable adults from abuse and is a legal requirement under the Health and Social care Act