Want to Join the Fastest Growing Home Care Marketplace in Europe?

We’re a passionate and committed team of healthcare professionals, engineers, business people and start up lovers who are transforming the experience of families looking for trusted care for their loved ones.

We’re backed by some incredible investors and have a deep focus on improving the lives of the users of our platform.

Want to Join Us? Look at the opportunities below and send us your CV and covering mail to jobs@myhometouch.com

Full-stack Javascript developer

We are looking for a talented Javascript developer to join our development team of three. You will have the opportunity to contribute to the technical architecture of our products and evolve the existing product building a service customers love. You’ll be part of a the core development team and the problems you’ll be solving will touch on everything from advanced search & pattern matching, frontend development to mobile and backend features.

Primary Responsibilities

  • Contribute as a Scrum Developer within the development team
  • Undertake and commit to the delivery of Stories
  • Design, develop and test to a professional standard
  • Be knowledgeable of, and keep abreast of current Javascript technologies and frameworks
  • Be a team player and contribute to the success of our product, team and company

Core Requirements

  • Computer Science (or related technical field) degree or equivalent professional experience
  • Experience across frontend, backend/ full stack javascript development
  • 2+ years working in an Agile (Scrum/Kanban) environment
  • 3-5 years experience with Javascript frameworks, including: node.js, angular.js, react.js, bootstrap.js, MongoDB and Git in a multi-developer environment
  • 2+ years experience of pattern based development, UML and/or Object Oriented Design & development principles
  • Experience of Continuous Integration and/or Continuous Deployment practises

Bonus points for

  • Experience of Test Driven Development (TDD) and/or Functional Integration Testing (FIT) frameworks and practises
  • Experience of working within a tech startup
  • Prior experience of working on a marketplace platform
  • Knowledge of android/iOS mobile native or react-native.js development
  • Familiarity with e-commerce payment APIs (e.g. Stripe)
  • Experience with Docker and Amazon Web Services

What we’re offering

  • Salary of £40-50k based on experience
  • Share options
  • Unlimited holiday (within reason)
  • Permanent, full-time role with immediate start (as soon as you’re available)
  • Work at our trendy startup offices in the heart of Clerkenwell
  • Team entertainment budget
  • Monthly networking lunches and weekly team drinks

Other information

  • This is a full-time role based at our London offices
  • We are unable to sponsor work visa or assist with relocation

PPC & Paid Social Media Manager

Overview

We’re looking for a data-driven performance marketing manager to execute our performance channels. You’ll execute, test and report on all current and exploratory performance channels.

The role is a challenging one in that you’ll need to drive growth while ensuring CPA is viable. You’ll need to be creative to identify and reach our target customers and carers across a broad range of performance channels.

You’ll be comfortable optimising all aspects of the conversion funnel from channel mix and landing page to copy and imagery.

Responsibilities

  • Continuously optimise marketing channels to maintain viable unit economics
  • Track and optimise performance budget to optimise CPA
  • Test new performance marketing channels
  • Ensure all marketing activities reflect the HomeTouch brand values

Requirements

  • 3+ yrs experience in marketing in high-growth environments ideally in a digital agency or competitive client-side industry eg gambling or online gaming.
  • Expert level knowledge of with Adwords Editor, Facebook Power Editor (or similar), Google analytics, and Google Tag Manager.
  • Strong analytical troubleshooting and problem-solving skills
  • Highly data driven
  • Entrepreneurial self-starter

Bonus points

  • Prior experience of working on a marketplace platform or in a high-growth startup

Benefits

  • Competitive annual salary
  • Unlimited holiday (within reason)
  • Permanent, full-time role with immediate start (as soon as you’re available)
  • Work at our office in the heart of Clerkenwell together with other startups
  • Startup perks: benefit from a team entertainment budget, unlimited fruit, monthly networking lunches and weekly team drinks

Client Relationship Manager

Responsibilities:

Manage and protect the relationship between Hometouch and it’s clients Maximise long term revenue opportunities by becoming a trusted advisor to our client’s Compile key account information on current clients to help improve relationships, specifically focusing on customer retention and customer acquisition
Forecast and track key account metrics Ensure the timely and successful delivery of solutions according to customer needs and objectives Work closely with the folks involved in sales, marketing, and operations

Requirements:

2-3 years proven experience in client relationship management, customer services account management KPI driven with the ability to analyse data to improve business relationships with clients Solid experience with CRM software and MS office (MS excel) Experience in delivering client focused solutions based on customer needs Previous Healthcare experience a bonus including marketplace experience in a start- up environment preferred but not essential
Driven by achieving total client satisfaction

Benefits: Competitive annual salary Unlimited holiday (within reason) Permanent, full-time role with immediate start (as soon as you’re available) Work at our office in the heart of Clerkenwell together with other startups Startup perks: benefit from a team entertainment budget, unlimited fruit, monthly networking lunches and weekly team drinks

Client and Carer Support Representative

Do you have a passion for working for start up companies?

HomeTouch is the UK’s leading home care marketplace connecting people looking for home care to carers nearby. We are backed by high profile angels, BUPA, Passion Capital, 500 start ups as well as the UK government. We are currently serving hundreds of customers across London and help deliver thousands of hours of care each week. Our goal is to solve a social need that touches up to 75% of families globally - how to find trusted, affordable care for their loved ones.

We are hiring for a professional and experienced client and carer support representative to help build a bridge of trust between our carers and clients. We are looking for someone who is bursting with ideas and is passionate about building an company.

Your Job

In this role as a client and carer support representative you will be expected to act as an interface between our clients, carers and the company by resolving queries and issues. Some of the duties involve:

Receiving and responding to inquiries from clients and carers via email, phone and chat Identifying, researching and resolving client and carer issues using available resources Following up on client inquiries within agreed SLA’s Serving as an liaison between the client, carer and various departments Providing customers with product and service information Flexible working pattern required

Job Requirements Required 2 - 3 years experience in customer services ‘A’ Level/Higher or equivalent education

Benefits Competitive annual salary 25 days holiday Permanent, full-time role with immediate start (as soon as you’re available) Work at our office in the heart of Angel together with other startups Startup perks: benefit from a team entertainment budget, unlimited fruit, monthly networking lunches and weekly team drinks

Onboarding and Administration Lead

Do you have a passion for working for start up companies?

HomeTouch is the UK’s leading home care marketplace connecting people looking for home care to carers nearby. We are backed by high profile angels, BUPA, Passion Capital, 500 start ups as well as the UK government. We are currently serving hundreds of customers across London and help deliver thousands of hours of care each week. Our goal is to solve a social need that touches up to 75% of families globally - how to find trusted, affordable care for their loved ones.

We are hiring for a professional and experienced Onboarding and Administration Lead to be the face of Hometouch. You should enjoying conducting interactive and fun onboarding sessions, helping carers build our platform around their businesses.

Your job

In this role as an onboarding and administration lead you will be expected to help conduct face to face interviews with our perspective carers, choosing the best source candidates and onboarding them onto our platform. Some of the duties will involve:

Conducting group face to face interviews Evaluate and score the best applicants from the face to face interview
Oversee the onboarding session for successful carer’s Ensure all the necessary paperwork is collected from carers Create online profiles for our carers Monday to Friday 9am - 6pm Travel maybe required within the UK

Job Requirements Required 2 - 3 year experience in recruitment, face to face customer services, administration ‘A’ Level/Higher or equivalent education Previous experience in the carer healthcare industry (desired)

Benefits Competitive annual salary 25 days holiday Permanent, full-time role with immediate start (as soon as you’re available) Work at our office in the heart of Angel together with other startups Startup perks: benefit from a team entertainment budget, unlimited fruit, monthly networking lunches and weekly team drinks

Medical Student Ambassador Program

Are you outgoing, smart, persistent and passionate about innovation in healthcare? Do you have free time on your hands and want to be part of a fast growing, ethical and pioneering example of digital technology changing the lives of the elderly and families across London? Are you a medical or nursing student looking to expand your skills, increase your employability or considering careers outside of medicine?

The benefits of HomeTouch’s model are numerous and you’ll be evangelising for us on how:

  • Families can select their own carer according to their needs and requirements unlike traditional agencies
  • Carers earn a wage of more than 75% than through traditional agencies
  • Continuity of relationship between carer and care recipient improves health and wellbeing
  • Absence rates are lower due to carer motivation and ownership of their client relationship.

What is the Medical Ambassador Programme?

The medical ambassador programme will offer a unique opportunity for medical student help revolutionise the way care is delivered across London while gaining experience in a health tech startup.

The programme will allow students to:

  • meet patients in the community with a variety of healthcare needs and gain care and interpersonal skills, essential for your future medical career
  • develop leadership and business skills to boost your medical portfolio and CV
  • experience and have a tangible impact in a fast growing startup with a positive social impact
  • earn extra income doing flexible relevant work to fit around your studies

Benefits/Remuneration

  • £10/hr + generous commission or donation to a charity of you choice
  • Flexible hours to fit in with your studies
  • Monthly evening informal workshops with Pizza and Beer on digital health and entrepreneurship with HomeTouch founder
  • Trendy offices with roof terrace and BBQ in Clerkenwell
  • Full Training will be provided